[cisco-voip] Question About "Managed" CSA Agent

[Miller, Steve]

The error messages we are getting are simply times when OpenView is
trying to access the system.  We would like to simply turn off the
alarms for this particular event, but we are told we can't do this
without the managed CSA.
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

________________________________

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Wednesday, September 05, 2007 9:05 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About "Managed" CSA Agent



I would suggest spanning one of the server ports and sniff the traffic.
Sounds like an attack of some kind.  I would go that route to determine
the culprit, then look at managed agent.  Doing it the other way seems
backwards.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Wednesday, September 05, 2007 8:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Question About "Managed" CSA Agent

 

I am told by TAC that we need to invest in a "managed" CSA agent rather
than the "standalone" CSA agent that was installed without our systems
(3 Unity boxes and 3 Call Managers).  The reason for this I am told is
because only the managed version works with programs like OpenView which
help us with error notification and help manage our system errors.  We
have hundreds of errors coming across that we can't stop or edit with
our standalone agent.  Can anyone confirm this or offer any alternatives
or suggestions?  This will cost us about $6000 ($1000 per server).

 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

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