[cisco-voip] Question About "Managed" CSA Agent

[Mladen Milanovic]

Wes and a group,
 
I am not a security guy :-).. Could you please point me in the direction
how I can change a headless CSA policy - I tought that this is
impossible. I have small asp application on my IP IVR server that I am
using for communication with a web service, and when CSA is enabled my
application is blocked.
 
Thanks a lot on the help and info.
 
Mladen

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Thursday, September 06, 2007 10:22 AM
To: Miller, Steve
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Question About "Managed" CSA Agent


Steve,

It appears to depend on what openview is trying to do.  The headless CSA
provided for free does support some OpenView functions as evidenced by 
CSCeg25484 - CSA blocks .exe for HP OpenView Operations Agent 7.1

This defect is resolved by modifying the headless policy.  So, OpenView
is supported to some extent.  It appears that you are using some feature
or version which we have not previously encountered.

/Wes



Miller, Steve wrote: 

	I am told by TAC that we need to invest in a "managed" CSA agent
rather than the "standalone" CSA agent that was installed without our
systems (3 Unity boxes and 3 Call Managers).  The reason for this I am
told is because only the managed version works with programs like
OpenView which help us with error notification and help manage our
system errors.  We have hundreds of errors coming across that we can't
stop or edit with our standalone agent.  Can anyone confirm this or
offer any alternatives or suggestions?  This will cost us about $6000
($1000 per server).
	 

	Steve Miller
	Telecom Engineer
	Dickstein Shapiro LLP
	1825 Eye Street NW | Washington, DC 20006
	Tel (202) 420-3370| Fax (202) 330-5607
	MillerS at dicksteinshapiro.com 

	 
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