[cisco-voip] Attendant Console issue CM 4.1.3sr5b

[CarlosOrtiz at bayviewfinancial.com]

Everything is working now.  I need to do some further testing but what 
seems to get the issue resolved is the following.

1) Restart TCD + CTI
2) Recreate Pilot Point (Update didnt work)
3) Create Hunt Group
4) Associate PP to AC user

Once you do any updates it seems to fail.  I'll post again when I have 
some time to test this after hours.

Thanks,

Carlos




Wes Sisk <wsisk at cisco.com> 
09/11/2007 02:56 PM

To
CarlosOrtiz at bayviewfinancial.com
cc
cisco-voip at puck.nether.net
Subject
Re: [cisco-voip] Attendant Console issue CM 4.1.3sr5b






3 seconds usually means TCD is looking for huntgroup member but not 
finding any active.  Most likely AC does not know the status of lines in 
the huntgroup  OR the redirect is failing for some reason.  Please 
attached the TCD server and CTI SDI/SDL trace to the TAC case when this 
happens.  What is the case number?

/Wes

CarlosOrtiz at bayviewfinancial.com wrote: 

We have many locations running AC with no issues.  We have a new location 
that we have configured with a Pilot Point that is associated the the ac 
user.  When the pilot is dialed we get about 3 secs of silence and then a 
busy signal.  (Pace of a busy number dialed).   

We worked with Cisco TAC on the issue last night and the fix was to 
disassociate the pilot from the  ac user and then reassociating it.  After 
some changes today and resetting the pilot we have the same issue. 
However, the fix from yesterday is not fixing the problem.  Anyone run 
into this before? 

Carlos 


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