[cisco-voip] Problem Directing all calls to VM

[Ted Nugent]

Yes we had a very similar experience just a couple days ago! Something with
CCM 4.1(3)sr5b is VERY screwy!

Our problem is that deleted patterns/dns are still being held onto by CM
someplace??? They are no longer listed in the route plan report and they are
not showing up in the numplan table in SQL on the pub or Sub so that leaves
RAM. At any rate, we spent a couple hours toying with it and this I what was
occurring



Someone accidentally added a phones extension (4001) to the wrong partition
(Partition-A) which is ordered first in all CSSes. The DN was then move to
the proper partition (PartitionB) order 3rd in all CSS (deleted? Moved? I'm
not sure I was not engaged at that point).

After the move we got fast busy when dialing 4001

We deleted the unused 4001 from the route plan report thinking that this was
giving us grief although it should NOT.

Fast Busy

Cursed Loudly for a few hours!!

Reorder a CSS so that PartitionB is order in front of PartitionA

RING!

Move it back

Fast busy!

Repeat with same results multiple times

Check routeplan report

4001 is only in partitionB

Check SQL on SUB and PUB, single DN for 4001 (also DBLHelper looks clean)

The interesting piece is that if I run DNA it matches the correct DN
everytime no mater the order in the CSS



We've temporarily reordered the CSS so that this extension can be dialed and
I think we have a maintenance window scheduled to kick the CM service and/or
bounce the servers to see if either resolves the issue. I'll let you know
how it turns out.




On 9/12/07, Klaczko, Edwin <EdwinKlaczko at sd54.k12.il.us> wrote:
>
>  I just got done moving over 50 users to new extensions.  I placed their
> old extensions as Alternate Extensions in Unity so anyone dialing their old
> numbers would get their voicemail.  I found the instructions to setup a CTI
> port to direct all calls to VM.  We use this for time of day routing so I am
> familiar with it.  Setup the first user and tested worked great.  Tried the
> next user and fast busy.  Tried a couple more and fast busy.  I ran the
> dialed number analyzer and the numbers are be matched to voicemail.  I can't
> understand why the first one works and the rest don't.  At first I thought I
> could list a bunch of numbers and create one CTI port when the second number
> didn't work I created separate CTI ports for each number, still didn't
> work.  We use *XXXX to go right to voicemail and when I dial the extensions
> with an * it goes right into the voicemailbox like it should.  Has anyone
> run up against this?
>
>
>
> CCM 4.1(3)sr5b
>
> Unity 5.0(1)
>
>
>
>
>
> Eddie Klaczko
>
>
>
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>
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