[cisco-voip] Problem Directing all calls to VM

[Klaczko, Edwin]

I just got done moving over 50 users to new extensions.  I placed their old extensions as Alternate Extensions in Unity so anyone dialing their old numbers would get their voicemail.  I found the instructions to setup a CTI port to direct all calls to VM.  We use this for time of day routing so I am familiar with it.  Setup the first user and tested worked great.  Tried the next user and fast busy.  Tried a couple more and fast busy.  I ran the dialed number analyzer and the numbers are be matched to voicemail.  I can't understand why the first one works and the rest don't.  At first I thought I could list a bunch of numbers and create one CTI port when the second number didn't work I created separate CTI ports for each number, still didn't work.  We use *XXXX to go right to voicemail and when I dial the extensions with an * it goes right into the voicemailbox like it should.  Has anyone run up against this?

CCM 4.1(3)sr5b
Unity 5.0(1)


Eddie Klaczko

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