[cisco-voip] Welcome Prompt not playing with CME TCL BACD script

[Mike Reilly]

I am using the CME B-ACD tcl script at a customer and cannot get the welcome
prompt to play. When you call into the script there is dead air for 15
seconds, then  the second greeting plays "options menu".  I have tried
uploading another prompt but no good. Config below

CME version 4.1(0)
Router IOS 12.4(15)T

application
  service queue flash:app-b-acd-2.1.2.2.tcl
  param queue-len 5
  param aa-hunt1 1882

  param number-of-hunt-grps 1
  param queue-manager-debugs 1
  !
  service aa flash:app-b-acd-aa-2.1.2.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 1
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 2
  param aa-pilot 0620
  param max-extension-length 10
  paramspace english location flash:
  param second-greeting-time 45
  param aa-piot 0620
  param call-retry-timer 15
  param max-time-call-retry 400
  param voice-mail 0567
  param service-name queue


dial-peer voice 1881 voip
 service aa
 destination-pattern 0620
 session target ipv4:1XX.1XX.1x.X
 incoming called-number 0620
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
 

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