[cisco-voip] CRS 3.5 add agents liscensing

[Mudassar.Khalid/NE/Lahore]

if we add new PRIs in near future and try to handle most of the calls through IVR. Don't you think we need some more IVR ports to handle those calls? 
 
Kind Regards,
Mudassar Khalid
Network support Engineer
O&M Lahore NEPL
Cell : (0092) 0322-4481004

________________________________

From: Rasim Duric [mailto:rduric at uoguelph.ca]
Sent: Sat 9/15/2007 8:51 PM
To: Mudassar.Khalid/NE/Lahore; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CRS 3.5 add agents liscensing



I think you have 150 IVR (prompt&collect) ports included with your system. You don't need to purchase new IVR ports unless you would develop new scripts and make use of some advanced features, like data base dips. Only for advanced features you'd need these 'exclusive' IVR ports.

 

Now, if you decide to purchase only additional 50 IVR ports (to make a total of 200) this will not work because in this case you'll be able to use only 50 IVR (exclusive) ports.

 

So, in your case I don't see a reason you would need to order 200 IVR ports at all. But if you really need these 'exclusive' IVR ports I wouldn't buy more than 100 for your 40 seats. 

 

 

Rasim Duric

 

UoG

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mudassar.Khalid/NE/Lahore
Sent: Saturday, September 15, 2007 10:04 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRS 3.5 add agents liscensing

 

Hello all,

       I want to use CRS 3.5 for my IVR call handling. In my scenario , i have 4 inbound PRI s so that 120 calls at a time could be served. I order following 40 seat liscense for my agents at a given time to handle calls.

  What i need to know is : In my premium liscense, is there any need to order 200 IVR ports exclusively or they are included in the premium package? I want 200+ IVR ports with the expansion of my setup in future in my view.

My question is : if IVR ports are included in premium liescense 40 seats or I need to order them exclusively?

I ordered the following liscenses:

 

Product                      Description                                                                                               Quantity                

IPCC Express 40 seats 

IPCX-3YPRE-SEATS         IPCX 3.5 or later 3.Y Pre add more seats to existing IPCX                1 

IPCX-3YPRE-SEAT1         IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor)                5  

IPCX-3YPRE-SEAT10       IPCX 3.5 or later 3.Y Pre Seat Qty 10 (agent or supervisor)              1  

IPCX-3YPRE-SEAT25       IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or supervisor)              1  

 

Please let me know your experience as well if any body has handled a simmilar task like this.

 

Kind Regards,

Mudassar Khalid

Network support Engineer

O&M Lahore NEPL

Cell : (0092) 0322-4481004

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