[cisco-voip] CRS 3.5 add agents liscensing

Mon Sep 17 03:18:33 EDT 2007

As far as SRND for CRS 3.x and cisco video-on-demand is concern , I would like to share my understanding of liscencing of cisco CRS IVR ports:
Cisco says that "all port must be the same  all basic or all advanced".
In case you require IVR ports for advanced functionality, you should have seat liscence of half of the number of required ports i.e. for 120 IVR ports you must purchase 60 IVR seat liscenses.
In case of basic functionality,cisco says: "For standard and Enhanced the customer can deploy as many prompt and collect ports as can be accommadated by the server on which  it is deployed and the feature mix on that server"
As far as server is concersn following are the IVR port capacity and limit for different servers.
Table A-1 Server Capacities and Limits

Criterion                                Cisco MCS-7845H-2.4 CC1  call duration < 2 minutes      Cisco MCS-7845H-2.4 CC1   call duration > 2 minutes        All Other Supported Servers

Number of IVR ports                         300                                                               300                                                150

Kind Regards,
Mudassar Khalid
Network support Engineer
O&M Lahore NEPL
Cell : (0092) 0322-4481004

________________________________

From: Rasim Duric [mailto:rduric at uoguelph.ca]
Sent: Sat 9/15/2007 10:52 PM
To: Mudassar.Khalid/NE/Lahore
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CRS 3.5 add agents liscensing

You'll find very useful information in this SRND guide:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf

As a rule of thumb you'll need 2 IVR ports for each agent, so if you'll have 120 agents, you'll need approximately 240 IVR ports.

In CRS 4.X you'd purchase only a number of seats and each seat will come with 2 IVR ports.

Rasim Duric

UoG

________________________________

From: Mudassar.Khalid/NE/Lahore [mailto:Mudassar.khalid at waridtel.com] 
Sent: Saturday, September 15, 2007 1:09 PM
To: Rasim Duric
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CRS 3.5 add agents liscensing

if we add new PRIs in near future and try to handle most of the calls through IVR. Don't you think we need some more IVR ports to handle those calls? 

Kind Regards,

Mudassar Khalid

Network support Engineer

O&M Lahore NEPL

Cell : (0092) 0322-4481004

________________________________

From: Rasim Duric [mailto:rduric at uoguelph.ca]
Sent: Sat 9/15/2007 8:51 PM
To: Mudassar.Khalid/NE/Lahore; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CRS 3.5 add agents liscensing

I think you have 150 IVR (prompt&collect) ports included with your system. You don't need to purchase new IVR ports unless you would develop new scripts and make use of some advanced features, like data base dips. Only for advanced features you'd need these 'exclusive' IVR ports.

Now, if you decide to purchase only additional 50 IVR ports (to make a total of 200) this will not work because in this case you'll be able to use only 50 IVR (exclusive) ports.

So, in your case I don't see a reason you would need to order 200 IVR ports at all. But if you really need these 'exclusive' IVR ports I wouldn't buy more than 100 for your 40 seats. 

Rasim Duric

UoG

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mudassar.Khalid/NE/Lahore
Sent: Saturday, September 15, 2007 10:04 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRS 3.5 add agents liscensing

Hello all,

       I want to use CRS 3.5 for my IVR call handling. In my scenario , i have 4 inbound PRI s so that 120 calls at a time could be served. I order following 40 seat liscense for my agents at a given time to handle calls.

  What i need to know is : In my premium liscense, is there any need to order 200 IVR ports exclusively or they are included in the premium package? I want 200+ IVR ports with the expansion of my setup in future in my view.

My question is : if IVR ports are included in premium liescense 40 seats or I need to order them exclusively?

I ordered the following liscenses:

Product                      Description                                                                                               Quantity                

IPCC Express 40 seats 

IPCX-3YPRE-SEATS         IPCX 3.5 or later 3.Y Pre add more seats to existing IPCX                1 

IPCX-3YPRE-SEAT1         IPCX 3.5 or later 3.Y Pre Seat Qty 1 (agent or supervisor)                5  

IPCX-3YPRE-SEAT10       IPCX 3.5 or later 3.Y Pre Seat Qty 10 (agent or supervisor)              1  

IPCX-3YPRE-SEAT25       IPCX 3.5 or later 3.Y Pre Seat Qty 25 (agent or supervisor)              1  

Please let me know your experience as well if any body has handled a simmilar task like this.

Kind Regards,

Mudassar Khalid

Network support Engineer

O&M Lahore NEPL

Cell : (0092) 0322-4481004

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