[cisco-voip] Weird MWI issues on Call Manager 5.1.1

[Erick Bergquist]

More then one type of phone.

It's been sporadic enough that I haven't really been able to get the
problem period nailed down to a specific timeframe to look at traces.

On 9/19/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> I presume you already updated the 7985 firmware... is it just one 7985
> or all of em? Are any other types of phones affected?
>
> Could someone be calling the MWI number on the phone?  Are you being punked?
>
>
>
> Jonathan
>
> On 9/19/07, Erick Bergquist <erickbee at gmail.com> wrote:
> > Anyone know of any MWI issues in Call Manager 5.1.1-3000.5 with Unity
> > Connections 1.2.1?
> >
> > MWI works fine for most part, but using Extension Mobility and Time Of
> > Day partitions on quite a few extensions. Unity MWI dialout has been
> > restricted to 3 VM ports and the Search space on those ports set to go
> > to the physical phones and EM partitions.
> >
> > One weird issue being experienced is a user with a 7985 phone has
> > their light on every morning when they come in but there are no new
> > messages. I resynced MWI in Unity manually twice last night and the
> > light did not come on. This morning at 6:30am the light was not on the
> > phone, but at 7am the phones lamp was on and no new messages. MWI
> > Resync is set for 3am in Unity.
> >
> > Another issue is that sometimes people will have a lamp on their phone
> > and they would have no new messages. Then at times if someone had a
> > new message, when they check it their light would not go off. When you
> > leave them a new message and delete it the light goes off fine.
> >
> > They only have 200 or so Unity mailboxes, and 24 VM ports and I've
> > restricted the MWI dialout ports to 2 ports, 3 ports, and 4 ports with
> > no difference. I don't think it is an issue on the Unity side or it
> > not being able to make the MWI dial outs.
> >
> > Does anyone know if a lamp on a phone goes off when someone logs out with EM?
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>