[cisco-voip] Weird MWI issues on Call Manager 5.1.1

[Jonathan Charles]

I presume you already updated the 7985 firmware... is it just one 7985
or all of em? Are any other types of phones affected?

Could someone be calling the MWI number on the phone?  Are you being punked?



Jonathan

On 9/19/07, Erick Bergquist <erickbee at gmail.com> wrote:
> Anyone know of any MWI issues in Call Manager 5.1.1-3000.5 with Unity
> Connections 1.2.1?
>
> MWI works fine for most part, but using Extension Mobility and Time Of
> Day partitions on quite a few extensions. Unity MWI dialout has been
> restricted to 3 VM ports and the Search space on those ports set to go
> to the physical phones and EM partitions.
>
> One weird issue being experienced is a user with a 7985 phone has
> their light on every morning when they come in but there are no new
> messages. I resynced MWI in Unity manually twice last night and the
> light did not come on. This morning at 6:30am the light was not on the
> phone, but at 7am the phones lamp was on and no new messages. MWI
> Resync is set for 3am in Unity.
>
> Another issue is that sometimes people will have a lamp on their phone
> and they would have no new messages. Then at times if someone had a
> new message, when they check it their light would not go off. When you
> leave them a new message and delete it the light goes off fine.
>
> They only have 200 or so Unity mailboxes, and 24 VM ports and I've
> restricted the MWI dialout ports to 2 ports, 3 ports, and 4 ports with
> no difference. I don't think it is an issue on the Unity side or it
> not being able to make the MWI dial outs.
>
> Does anyone know if a lamp on a phone goes off when someone logs out with EM?
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