[cisco-voip] Unity: Leaving messages for subscribers without ringing their phone.

[Axel Wilzinski]

In our existing aging non-Cisco voicemail that we want to replace, users can dial a special pilot number, either internally or externally, that prompts the user to enter a subscriber phone number to leave that person a message.  It doesn't ring their phone, it just goes right to their greeting.

In Unity, I have had problems getting this to work  I found the following two ways to do this, but neither is perfect in my opinion:

Option 1.  Use a CTI route point with a DN of *xxxx and a forward all to voicemail.  This works great internally, because I can pick up the phone and dial * and a users extension and it goes right to their greeting.  The problem is that it "only" works internally. I can't dial our pilot from the outside, because as soon as you hit *, Unity does it's thing.

Option 2. Dial the pilot number from either inside or outside, and then at the Unity prompt dial the subscriber and "immediately" press #2. 

Option 2 works, but is cumbersome and requires a special greeting to make it "somewhat" user friendly.  Is there a way to send the #2 automatcially or something?  Is there any way to setup a call handler or a subscriber mailbox so that a user can just dial the 4 digit extension and leave a voicemail?   Why is this so hard?  This seems like a standard feature on most voicemail systems.

_________________________________________________________________
Capture your memories in an online journal!
http://www.reallivemoms.com?ocid=TXT_TAGHM&loc=us
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070921/cced8089/attachment.html