[cisco-voip] IPCC enterprise data

[Matthew Saskin]

Very easy.

In the routing script itself do a database dip based on ANI, take the 
returned value, stuff it into a PeripheralVariable, display said 
peripheral variable in the desktop application (be it CTIOS, CAD, whatever).

I can elaborate if need be.

-matt

Johnny Crothers (c) wrote:
> Hi all,
> 
>  
> 
> Has anyone ever done this before?
> 
>  
> 
> When a caller comes into the call center the customer would like the ANI 
> matched to a contract name e.g 4325676888 comes in, checks is done (an 
> XML document?)then displays to the agent the contract name via the popup 
> window?
> 
>  
> 
> Anyone have any idea’s?
> 
>  
> 
> Cheers,
> 
>  
> 
> Johnny
> 
>  
> 
> 
> 
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