[cisco-voip] IPCC enterprise data

[Johnny Crothers (c)]

Sort of :) Although we are using Enhanced, but its given me an idea I
can use..

I'll just need on how to set enterprise data and then displaying it..
never done it before!

Thanks Matthew

Cheers,

Johnny

-----Original Message-----
From: Matthew Saskin [mailto:matt at saskin.net] 
Sent: 24 September 2007 15:05
To: Johnny Crothers (c)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC enterprise data

Very easy.

In the routing script itself do a database dip based on ANI, take the 
returned value, stuff it into a PeripheralVariable, display said 
peripheral variable in the desktop application (be it CTIOS, CAD,
whatever).

I can elaborate if need be.

-matt

Johnny Crothers (c) wrote:
> Hi all,
> 
>  
> 
> Has anyone ever done this before?
> 
>  
> 
> When a caller comes into the call center the customer would like the
ANI 
> matched to a contract name e.g 4325676888 comes in, checks is done (an

> XML document?)then displays to the agent the contract name via the
popup 
> window?
> 
>  
> 
> Anyone have any idea's?
> 
>  
> 
> Cheers,
> 
>  
> 
> Johnny
> 
>  
> 
> 
> 
> **********************************************************************
> Any opinions expressed in the email are those of the individual and
not 
> necessarily the company. This email and any files transmitted with it 
> are confidential and solely for the use of the intended recipient. If 
> you are not the intended recipient or the person responsible for 
> delivering it to the intended recipient, be advised that you have 
> received this email in error and that any dissemination, distribution,

> copying or use is strictly prohibited.
> 
> If you have received this email in error, or if you are concerned with

> the content of this email please e-mail to:
e-security.support at vanco.info
> 
> The contents of an attachment to this e-mail may contain software 
> viruses which could damage your own computer system. While the sender 
> has taken every reasonable precaution to minimise this risk, we cannot

> accept liability for any damage which you sustain as a result of 
> software viruses. You should carry out your own virus checks before 
> opening any attachments to this e-mail.
> 
> Vanco UK Ltd Registered in England No: 2296733 Registered Office: John

> Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
> 
> Please consider the environment before printing this e-mail
> **********************************************************************
> 
> 
>
------------------------------------------------------------------------
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip