[cisco-voip] IPCC enterprise data

[Matthew Saskin]

We both seem to have miscommunicated a bit.  I thought you were talking 
about IPCC Enterprise, you were actually talking about "enterprise data" 
within IPCC Express.

General concept is the same, how to do it is a bit different :)

To pull the data you can either grab it from an XML document (probably 
easiest to have a CGI or similar generate the XML Dynamically) or you 
can pull from database.  Once you have the data, you need to use a "Set 
Enterprise Server Data" step *after* you have used a "Select Resource" 
step.  You can then specify which enterprise data slot (0, 1, 2, ...) 
you want to populate with the variable you stored the contract name in.

-matt

Johnny Crothers (c) wrote:
> Sort of :) Although we are using Enhanced, but its given me an idea I
> can use..
> 
> I'll just need on how to set enterprise data and then displaying it..
> never done it before!
> 
> Thanks Matthew
> 
> Cheers,
> 
> Johnny
> 
> -----Original Message-----
> From: Matthew Saskin [mailto:matt at saskin.net] 
> Sent: 24 September 2007 15:05
> To: Johnny Crothers (c)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] IPCC enterprise data
> 
> Very easy.
> 
> In the routing script itself do a database dip based on ANI, take the 
> returned value, stuff it into a PeripheralVariable, display said 
> peripheral variable in the desktop application (be it CTIOS, CAD,
> whatever).
> 
> I can elaborate if need be.
> 
> -matt
> 
> Johnny Crothers (c) wrote:
>> Hi all,
>>
>>  
>>
>> Has anyone ever done this before?
>>
>>  
>>
>> When a caller comes into the call center the customer would like the
> ANI 
>> matched to a contract name e.g 4325676888 comes in, checks is done (an
> 
>> XML document?)then displays to the agent the contract name via the
> popup 
>> window?
>>
>>  
>>
>> Anyone have any idea's?
>>
>>  
>>
>> Cheers,
>>
>>  
>>
>> Johnny
>>
>>  
>>
>>
>>
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