[cisco-voip] Multiple Skills per CSQ - IPCC

[Ed Leatherman]

Hello Micah,

I believe if you have 2 skills assigned to a CSQ, then your agents will need
to have an acceptable level at both skills before they will be able to take
calls from that CSQ.

Ed

On 9/25/07, Micah Bennett <mbennett at als-xtn.com> wrote:
>
>  Hello All.
>
> Recently turned up Call Manager and IPCC Premium package for our call
> center.  Still have a lot learn.
>
> Until today, all of our CSQs only had one associated skill assignment.
> When you looked at the CSQ, you could see the agents that were provisioned
> with that Skill.
>
> I tried to add a second skill to a CSQ, and no agents for either skill
> show up.  Everything I have read says that CSQs can have multiple skills
> assigned to them.
>
> I am not sure why this is not working.  Has anyone seen this before or
> have any suggestions?
>
> Thanks
>
> *******Micah Bennett*
>
> Telecommunications Admin
>
> *****Automated License Systems*
>
>
>
>
>
>
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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