[cisco-voip] Multiple Skills per CSQ - IPCC

[Micah Bennett]

Hello All.  

Recently turned up Call Manager and IPCC Premium package for our call
center.  Still have a lot learn.

Until today, all of our CSQs only had one associated skill assignment.
When you looked at the CSQ, you could see the agents that were
provisioned with that Skill.
I tried to add a second skill to a CSQ, and no agents for either skill
show up.  Everything I have read says that CSQs can have multiple skills
assigned to them.  

I am not sure why this is not working.  Has anyone seen this before or
have any suggestions?

Thanks

Micah Bennett
Telecommunications Admin
Automated License Systems









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