[cisco-voip] Email Message Receipts showing up in Unity?

[Daniel Rodriguez]

Tools Depot --> Advanced Settings --> Conversation - Exclude all receipts from voice mail stack
Or
Tools Depot --> Advanced Settings --> Conversation - Exclude return receipts from voice mail stack

Value of 0 (or not configured) enables this feature - Unity will play return/all receipts
Value of 1 disables this feature. This will disable it system wide.

- Daniel -
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, April 03, 2008 12:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Email Message Receipts showing up in Unity?


Hello All

We are using unified messaging so our exchange server is the message store.  Running Cisco Unity 4.2

Through some complaints from a user and some testing, I have realized that email message receipts such as a delivery receipt, read receipt, or undeliverable receipt are showing up in when you call into your voicemail.

I tested by generating an email to a bogus user.  In my email, I received the system generated email that my message could not be delivered to one or more recipients.

I called into my voicemail from my phone, and sure enough, the same system generated message was there as an audible message "A receipt - your message to one or more recipients sent today, at 11:18am could not be delivered."

As long as the user keeps the receipt messages in their INBOX, they are going to be on the voicemail when they call their phone.

Why is this happening?  Is there some way to make it stop?  The user that found it was just a little freaked out because they did not know what was causing it.

Micah Bennett

Telecommunications Admin

Automated License Systems






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