[cisco-voip] Phones not acception SD's

[Louis Koekemoer (ZA)]

I fixed it with a quick stop and start of the Callmanager service. Thanks for help.


Kind Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data South Africa
* +27 11 575 6560
*  +27 76 608 7221
*louis.koekemoer at za.didata.com<mailto:louis.koekemoer at za.didata.com>

From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: 10 April 2008 03:46 PM
To: Louis Koekemoer (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones not acception SD's

What version of CUCM?

If you look at a detailed CCM trace of a phone registering (that doesn't get any speed dials) and search for 'DbDnSpeedDial_cmvw' you should see a line like this.
04/10/2008 09:40:10.651 CCM|DB: SQL1[select * from DbDnSpeedDial_cmvw  WHERE tkDeviceProfile = 0 AND my_lower(name) = my_lower('CIPC-rratliff') AND my_lower(CMName) = my_lower('rratliff-server') ORDER BY speedDialIndex]

The important part of this line is the 'my_lower('rratliff-server')' part.  This should correspond to the hostname of the server that you gathered the trace from.  My guess is that it won't match which means you are either hitting CSCsg22215 or CSCso62662.


-Ryan

On Apr 10, 2008, at 5:56 AM, Louis Koekemoer (ZA) wrote:

Guys,

I have a problem. Normally I setup a Phone Button template on 7961 phones, Line, Line SD, Line, SD, SD. It always worked well. I'm at a customer, where I have done the same a few months ago, and it worked well. This morning users are complaining the Speed dial(SD) on their phones. I tried a few things now as well, but are not able to get it fixed. I even tried hard coding a phone, but it only display the "line" fields. If I look at the profile, it accepts all my entries, but it is strangely not accepting any SD's. Can anyone help here?


Kind Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Dimension Data South Africa
* +27 11 575 6560
*  +27 76 608 7221
*louis.koekemoer at za.didata.com<mailto:louis.koekemoer at za.didata.com>


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