[cisco-voip] docuementation on IPCCE

[Muneeb khan]

Thanks to all of you,

really release my headic as i am pretty much confused how to deliver the
product overview to the customer.

Once again i am very much thankful to you.

regards
Muhammad Muneeb Khan



On Tue, Apr 15, 2008 at 5:37 PM, Joris Arts <jarts at speechworks.nl> wrote:

>  Hi Muneeb,
>
>
>
> I presume when saying IPCCE, you mean IPCC Enterprise as opposed to IPCC
> Express. The new names for these products are Unified Contact Center
> Enterprise and Unified Contact Center Express.
> Generic documention on IPCC Enterprise is available at:
> http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html
>
> The IPCC scripting guide (callflow management) is available at:
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf
>
>
>
> I hope this will help you.
>
>
>
> Best regards,
>
>
>
>
>
>
>
> Joris Arts
>
> Speechworks Consultancy
>
> Looiersgracht 78
>
> 1016VT Amsterdam
>
> Phone:  +31 (0) 20 6151100
>
> Mobile: +31 (0)  64 4752889
>
> www.speechworks.nl
>
>
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Muneeb khan
> *Sent:* dinsdag 15 april 2008 12:51
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] docuementation on IPCCE
>
>
>
> Dear All,
>
>
>
> dows any one have documentation on IPCCE in terms of product description
> and product flow chart which can describe the best call flow of using IPCCE?
>
>
>
> i'll be highly pleased if someone help me out.
>
>
>
> regards
>
> Muhammad Muneeb Khan
>
>
>
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