[cisco-voip] IP Phone agent - screen pop?

[Ed Leatherman]

Hello all,

We just brought up a call center today (UCCX 5 enhanced) primarily using IP
Phone Agent. So far the main thing that the agents are asking about is some
way to be able to see what CSQ a call is from when they answer it (they can
answer from up to three different CSQs). I believe I can push this
information down as a custom variable so that they can get it from the call
information screen, but then they have to reach over and hit that button
every time they get a call.

Anyone ever run into a similar situation? If it turns out that its super
important for them I can just have them use CAD.. goal was to avoid loading
any extra apps on their workstations though.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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