[cisco-voip] IPCC upgrade

[Jonathan Charles]

OK, and you would be wrong.

The only upgrade to 5.0 (from the config guide here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/installation/for_crs/crs501ig.pdf

Says you can only upgrade to 5.0 from 4.5



Jonathan

On Tue, Apr 22, 2008 at 2:18 PM, Rasim Duric <rduric at uoguelph.ca> wrote:
>
>
>
> In the same box we also received the HP/IBM OS 2003 DVDs and Cisco Unified
> Contact Center Express Version 5.0(1) DVD. From the product name
> (IVR-UPG-35-50= IPIVR 3.5 to 5.0 ESW+UCSS Major Upgrade) and the received
> DVDs one would assume 3.5 to 5.0 is possible!
>
>
>  Rasim Duric
>  Network Analyst (CCS)
>  University of Guelph
>  Guelph, N1G 2W1, ON
>  519-824-4120x53146
>  rduric at uoguelph.ca
>
>
>  -----Original Message-----
>  From: Jonathan Charles [mailto:jonvoip at gmail.com]
>
>  Sent: April-22-08 2:38 PM
>  To: Rasim Duric
>  Cc: Rogers, Jeremy; cisco-voip at puck.nether.net
>  Subject: Re: [cisco-voip] IPCC upgrade
>
>  That will get you the license.
>
>  There is no upgrade path from 3.5 to 5.0
>
>
>
>  Jonathan
>
>  On Tue, Apr 22, 2008 at 12:39 PM, Rasim Duric <rduric at uoguelph.ca> wrote:
>  >
>  >
>  >
>  > I just received this item for my IVR 3.5:
>  >
>  >  IVR-UPG-35-50= IPIVR 3.5 to 5.0 ESW+UCSS Major Upgrade
>  >
>  >  I thought it should be a similar upgrade for IPCCX 3.5 to 5.x as well.
>  >
>  >
>  >
>  >  Rasim Duric
>  >  Network Analyst (CCS)
>  >  University of Guelph
>  >  Guelph, N1G 2W1, ON
>  >  519-824-4120x53146
>  >  rduric at uoguelph.ca
>  >
>  >
>  >  -----Original Message-----
>  >  From: Jonathan Charles [mailto:jonvoip at gmail.com]
>  >  Sent: April-22-08 1:25 PM
>  >  To: Rasim Duric
>  >  Cc: Rogers, Jeremy; cisco-voip at puck.nether.net
>  >  Subject: Re: [cisco-voip] IPCC upgrade
>  >
>  >  It is true you will need a new license.
>  >
>  >  You CANNOT upgrade from 3.5 to any version other than 4.0
>  >
>  >
>  >
>  >  Jonathan
>  >
>  >  On Tue, Apr 22, 2008 at 10:54 AM, Rasim Duric <rduric at uoguelph.ca>
> wrote:
>  >  >
>  >  >
>  >  >
>  >  >
>  >  > 1)      You can upgrade directly from 3.5 to 5.x
>  >  >
>  >  > 2)      You'll need to get a new license
>  >  >
>  >  >
>  >  >
>  >  >
>  >  > Rasim Duric
>  >  >
>  >  > Network Analyst (CCS)
>  >  >
>  >  > University of Guelph
>  >  >
>  >  > Guelph, N1G 2W1, ON
>  >  >
>  >  > 519-824-4120x53146
>  >  >
>  >  > rduric at uoguelph.ca
>  >  >
>  >  >
>  >  >
>  >  >
>  >  >
>  >  > From: cisco-voip-bounces at puck.nether.net
>  >  > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rogers,
> Jeremy
>  >  >  Sent: April-22-08 11:26 AM
>  >  >  To: cisco-voip at puck.nether.net
>  >  >  Subject: [cisco-voip] IPCC upgrade
>  >  >
>  >  >
>  >  >
>  >  >
>  >  >
>  >  > We are currently running 4.1(3) and IPCC Express 3.5.  We have an
> upgrade
>  > to
>  >  > go straight to 6.1 on the UCM side and I have a couple questions.
>  >  >
>  >  >
>  >  >
>  >  > Do I need to go to UCCX 4.x before I can go to 5.x?
>  >  > Do I need to get new license files or are the same licenses from my
> 3.5
>  >  > system still valid?
>  >  >
>  >  >
>  >  >
>  >  >
>  >  >
>  >  >
>  >  >
>  >  > Jeremy Rogers
>  >  >
>  >  > Senior VoIP Engineer
>  >  >
>  >  > Warner Music Group
>  >  >
>  >  >
>  >  > _______________________________________________
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>  >  >
>  >  >
>  >
>