[cisco-voip] barge-in from supervisor desktop is not workingsome user does

[Joris Arts]

Hello David,

 

Just to make sure: are you using the barge-in feature from the Cisco
Supervisor Desktop (CSD) from Contact Center Express?  (this icon: )

 

If yes: this is a mere forced conference call. If the button is greyed out
for some users, it is configuration issue, not a bandwidth issue. 
If a target agent is on hold, has more than 1 call or is in conference, a
supervisor cannot barge-in.

 

If you are NOT using the Supervisor Desktop, then forget about the above..(I
believe there is a barge function also directly in Callmanager)

 

 

 

Joris Arts

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Toledo
Sent: donderdag 24 april 2008 23:09
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] barge-in from supervisor desktop is not
workingsome user does

 

I'm using the monitoring capabilities built into Supervisor Desktop software

 

Thanks,

 

David

  _____  

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, April 24, 2008 4:31 PM
To: David Toledo
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] barge-in from supervisor desktop is not working
some user does

 

David,

Are you using the barge softkey on the softphone or are you using the
monitoring capabilities built into Supervisor Desktop software?

/Wes

David Toledo wrote: 

Sorry for the miss information guys  I just new in this environment.

 I will start with the phone system

 1-  I use: BARGE

2-   CISCO IP PHONE 7961 / CP-7961G

3-   System version: 5.1.2.1000-11

Here is the problem the "Supervisor Desktop" cannot hear all the user
extension from his workstation some are working some aren't working.

The (Barge-In) button is grey out for some users so if some users working
why can the others cannot?

There is a bandwidth limit? Or is not the case I was looking in security
enable and I don't see in the physical phone by pressing settings,

 

Can you please guide me how to fix this problem ... I just a baby in this
Cisco environment.

 

 

Thanks...

 

David

 

 
 
 





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