[cisco-voip] CUCM 6.1 Toggle Active Call

[Dennis Heim]

What is your busy trigger and max calls set for on that line? What type
of phone are they using?

 

Dennis Heim
Network Voice Engineer
Berbee
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com <mailto:dennis.heim at cdw.com> 
www.berbee.com <http://www.berbee.com/> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Griffin
Sent: Monday, April 28, 2008 11:48 AM
To: Cisco VoIP List
Subject: [cisco-voip] CUCM 6.1 Toggle Active Call

 

I've got an issue thats got me a bit stumped. I suspect it could be
relating to privileges CSS/Partitions but I'm not sure at this point.
The symptom is that when a user is on an active call ( say checking
voicemails for example ) and they get another call, the second call is
not available to answer, ie the toggle button via the up and down blue
arrow key is unavailable. Has anyone ran into this issue? They are
unable to handle the second call, until the current active call is
handled.

Thoughts appreciated!

Nick Griffin

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