[cisco-voip] CUCM 6.1 Toggle Active Call

[Dennis Heim]

Depending on your auto call and auto line select settings you may need
to manually select that other line.

 

Dennis Heim
Network Voice Engineer
Berbee
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
www.berbee.com <http://www.berbee.com/> 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Griffin
Sent: Monday, April 28, 2008 1:32 PM
To: Wes Sisk
Cc: Cisco VoIP List
Subject: Re: [cisco-voip] CUCM 6.1 Toggle Active Call

 

Wes, thanks for the response. It's when a call comes into a non-prime
line. It seems like this has worked for me in the past, but perhaps it
wasn't a call into a secondary line. 

On Mon, Apr 28, 2008 at 12:16 PM, Wes Sisk <wsisk at cisco.com> wrote:

Nick,

Is the 2nd call on the same line or a differnet line?  Usually if call
is on 2nd line rocker will not scroll to 2nd line.  If you wish to see
information about call on 2nd line without answering the call first
press "?" or "i", depending on your phone model, and then press the line
button.  This will bring call information into focus without answering
the call.

/Wes

Nick Griffin wrote: 

I've got an issue thats got me a bit stumped. I suspect it could be
relating to privileges CSS/Partitions but I'm not sure at this point.
The symptom is that when a user is on an active call ( say checking
voicemails for example ) and they get another call, the second call is
not available to answer, ie the toggle button via the up and down blue
arrow key is unavailable. Has anyone ran into this issue? They are
unable to handle the second call, until the current active call is
handled.

Thoughts appreciated!

Nick Griffin



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