[cisco-voip] CUCM 6.1 Toggle Active Call

[Nick Griffin]

Wes, thanks for the response. It's when a call comes into a non-prime line.
It seems like this has worked for me in the past, but perhaps it wasn't a
call into a secondary line.

On Mon, Apr 28, 2008 at 12:16 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  Nick,
>
> Is the 2nd call on the same line or a differnet line?  Usually if call is
> on 2nd line rocker will not scroll to 2nd line.  If you wish to see
> information about call on 2nd line without answering the call first press
> "?" or "i", depending on your phone model, and then press the line button.
> This will bring call information into focus without answering the call.
>
> /Wes
>
> Nick Griffin wrote:
>
> I've got an issue thats got me a bit stumped. I suspect it could be
> relating to privileges CSS/Partitions but I'm not sure at this point. The
> symptom is that when a user is on an active call ( say checking voicemails
> for example ) and they get another call, the second call is not available to
> answer, ie the toggle button via the up and down blue arrow key is
> unavailable. Has anyone ran into this issue? They are unable to handle the
> second call, until the current active call is handled.
>
> Thoughts appreciated!
>
> Nick Griffin
>
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>
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