[cisco-voip] Attendant Console - Shared Lines

[Corder, Rebecca J]

We just setup the attendant console and added about 8 operators. All but
one have worked great. The one that does not work has a shared line. Her
lines go as follows:

 

8562 - Personal Line

7563 - Shared Line - Her Boss

199012 - Operator Line

199013 - Operator Line

199014 - Operator Line

199015 - Operator Line

 

When she attempts to login to the console with Line 2 on her phone it
gives us an error message that says: One ore more lines on your phone
are shared. Shared lines are supported.

 

We take off the shared line and she is able to login just fine. We have
the hunt list on her phone to start with Line 3 (unlike other phones in
the list which start with line 2).  Since we can just keep taking off
the shared line when it is her time to cover the phones we need straight
answer.

 

On another CM we have in our enterprise we have operators that have side
cars and 3 or 4 shared lines on their phone in addition to having the
operator lines. Tac says shared lines are not possible but we are
currently doing it in another office so am unsure why this one is not
working. Here is part of the "restrictions" he gave me - Cisco
CallManager Attendant Console Server does not route calls to an instance
of a shared line on attendant phone if any other instances of the shared
line are in use. 

 

Any ideas before I got to her boss and say it just isn't possible - find
someone else?

 

Rebecca Corder

Information Technology - IP Telephony

Bechtel Corporation

5202 Presidents Court

Frederick, MD 21703

 

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