[cisco-voip] Soft Keys just go away

[Kevin Dunn]

Just a FYI

I restarted IP Voice Media Stream Service on both servers.
I changed teh MTP parameter from 48-60 calls and will keep and eye on CPU
Utilization.

MTP Required is checked on all H323 Gateways

However I dd not reset the MRGL.
Frankly I got the "786 devices will be reset" and got scared... lol

Kevin


On 4/30/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
>
> So the ?+Line workaround did nto work.
>
> Also there was an error in the Event Viewer (and I feel a little stupid
> for not looking there earlier) MtpNoMoreResourcesAvailable.
>
> So to remedy that error, do I need to reload the server?  I go to
> SERVICE>MR>MTP and see one one both the SUB (primary) and the PUB (by name
> and not IP address).
> Is there an MTP service I can restart?
>
> I still have the case open with TAC....
>
>  On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> >
> > The soft keys are there (XFER the most used one) it just doesn't do
> > anything when she selects it...
> >
> > It isn't always when multiple calls are coming in her phone either.  At
> > first I thought it was just user miseducation, she was trying to XFER a call
> > she hadn't answered yet, but there was a paramter on her phone we checked
> > (Activate New Line??) anyway we checked that DISABLED and that wasn't the
> > issue.
> >
> > Like I said, sometimes it happens when just one call is coming in.
> >
> > I will try the ?+line trick, and Application Event Log on the SUB and
> > PUB and see if teh MTP is in error.  I checked and the MTP is enabled on
> > both servers, and with our call volume, I doubt we are overusing it...BUT I
> > will check regardless.
> >
> > Thanks so much for the point...it is appreciated Ryan (Wes, et al)
> >
> > Kevin
> >
> >
> >  On Tue, Apr 29, 2008 at 5:07 PM, Ryan Ratliff <rratliff at cisco.com>
> > wrote:
> >
> > >  Application event log of one of the servers.  The reason he asked is
> > > that if an MTP needs to be allocated for a call but none is available in
> > > some cases the call will connect but you will lose supplementary services
> > > (hold, transfer, etc).  In that case though the softkeys will be present,
> > > they just won't do anything.  For this issue are there any softkeys present
> > > at all or are none shown?  If it shows Redial, NewCall, and CfwdAll (or some
> > > subset) then it's probably just that the phone is showing the softkeys for a
> > > different line appearance than the active call is on.  Try having the
> > > receptionist hit the ? button and then the line she is talking on to see if
> > > this brings the softkeys back.  There are a few parameters on the Device
> > > page that control the phone's behavior when multiple calls are ringing in or
> > > active.  I don't have access to a server to check right now or I'd list them
> > > :/
> > >
> > > -Ryan
> > >
> > >
> > >  ------------------------------
> > > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Kevin Dunn
> > > *Sent:* Tuesday, April 29, 2008 5:12 PM
> > > *To:* Cisco Voice
> > > *Subject:* Re: [cisco-voip] Soft Keys just go away
> > >
> > >
> > >   Last time I posted this Wes had asked if I was getting any alarms
> > > for MTP, MRG, MRGL exhausted.
> > >
> > > the short answer is no, but then to make sure, where would I SEE those
> > > alerts?
> > >
> > > Kevin
> > >
> > >
> > > On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> > > >
> > > > Recently we had an issue with our incoming calls, not every call but
> > > > 3-4 times a day the receptionist at multiple locations (H323 and MGCP
> > > > gateways) would lose Softkeys (HOLD, PARK, TRANSFER) on both digital and
> > > > analog incoming calls.  It seems to happen to everyone occasionally, but
> > > > since receptionists take the majority of incoming non DID calls, they see it
> > > > more often (6-8 times a day now).  We are running Call Manager 4.1.3.25626
> > > > (4.1(3)sr6a) and were running sr3 before that.
> > > >
> > > > I have a TAC case open, and I see similar issues, but nothing really
> > > > matching this activity exactly.  I know sr7 was just released, but none of
> > > > those bug fixes seem to match this either...
> > > >
> > > > anyone seen this symptom or anything like it before??
> > > >
> > > > Thanks
> > > >
> > > > Kevin
> > > >
> > > > PS I have GWGK and TUC left then I am finished certification....
> > > > yeah me.
> > > >
> > >
> > >
> > >
> >
> >
>
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