[cisco-voip] Soft Keys just go away

[Kevin Dunn]

all right, that was just me being funny I did reset the MRGL...

I will let you knwo how it goes tomorrow

Kevin


On 4/30/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
>
> Just a FYI
>
> I restarted IP Voice Media Stream Service on both servers.
> I changed teh MTP parameter from 48-60 calls and will keep and eye on CPU
> Utilization.
>
> MTP Required is checked on all H323 Gateways
>
> However I dd not reset the MRGL.
> Frankly I got the "786 devices will be reset" and got scared... lol
>
> Kevin
>
>
>  On 4/30/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> >
> > So the ?+Line workaround did nto work.
> >
> > Also there was an error in the Event Viewer (and I feel a little stupid
> > for not looking there earlier) MtpNoMoreResourcesAvailable.
> >
> > So to remedy that error, do I need to reload the server?  I go to
> > SERVICE>MR>MTP and see one one both the SUB (primary) and the PUB (by name
> > and not IP address).
> > Is there an MTP service I can restart?
> >
> > I still have the case open with TAC....
> >
> >  On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> > >
> > > The soft keys are there (XFER the most used one) it just doesn't do
> > > anything when she selects it...
> > >
> > > It isn't always when multiple calls are coming in her phone either.
> > > At first I thought it was just user miseducation, she was trying to XFER a
> > > call she hadn't answered yet, but there was a paramter on her phone we
> > > checked (Activate New Line??) anyway we checked that DISABLED and that
> > > wasn't the issue.
> > >
> > > Like I said, sometimes it happens when just one call is coming in.
> > >
> > > I will try the ?+line trick, and Application Event Log on the SUB and
> > > PUB and see if teh MTP is in error.  I checked and the MTP is enabled on
> > > both servers, and with our call volume, I doubt we are overusing it...BUT I
> > > will check regardless.
> > >
> > > Thanks so much for the point...it is appreciated Ryan (Wes, et al)
> > >
> > > Kevin
> > >
> > >
> > >  On Tue, Apr 29, 2008 at 5:07 PM, Ryan Ratliff <rratliff at cisco.com>
> > > wrote:
> > >
> > > >  Application event log of one of the servers.  The reason he asked
> > > > is that if an MTP needs to be allocated for a call but none is available in
> > > > some cases the call will connect but you will lose supplementary services
> > > > (hold, transfer, etc).  In that case though the softkeys will be present,
> > > > they just won't do anything.  For this issue are there any softkeys present
> > > > at all or are none shown?  If it shows Redial, NewCall, and CfwdAll (or some
> > > > subset) then it's probably just that the phone is showing the softkeys for a
> > > > different line appearance than the active call is on.  Try having the
> > > > receptionist hit the ? button and then the line she is talking on to see if
> > > > this brings the softkeys back.  There are a few parameters on the Device
> > > > page that control the phone's behavior when multiple calls are ringing in or
> > > > active.  I don't have access to a server to check right now or I'd list them
> > > > :/
> > > >
> > > > -Ryan
> > > >
> > > >
> > > >  ------------------------------
> > > > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > > > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Kevin Dunn
> > > > *Sent:* Tuesday, April 29, 2008 5:12 PM
> > > > *To:* Cisco Voice
> > > > *Subject:* Re: [cisco-voip] Soft Keys just go away
> > > >
> > > >
> > > >   Last time I posted this Wes had asked if I was getting any alarms
> > > > for MTP, MRG, MRGL exhausted.
> > > >
> > > > the short answer is no, but then to make sure, where would I SEE
> > > > those alerts?
> > > >
> > > > Kevin
> > > >
> > > >
> > > > On 4/29/08, Kevin Dunn <cheesevoice at gmail.com> wrote:
> > > > >
> > > > > Recently we had an issue with our incoming calls, not every call
> > > > > but 3-4 times a day the receptionist at multiple locations (H323 and MGCP
> > > > > gateways) would lose Softkeys (HOLD, PARK, TRANSFER) on both digital and
> > > > > analog incoming calls.  It seems to happen to everyone occasionally, but
> > > > > since receptionists take the majority of incoming non DID calls, they see it
> > > > > more often (6-8 times a day now).  We are running Call Manager 4.1.3.25626
> > > > > (4.1(3)sr6a) and were running sr3 before that.
> > > > >
> > > > > I have a TAC case open, and I see similar issues, but nothing
> > > > > really matching this activity exactly.  I know sr7 was just released, but
> > > > > none of those bug fixes seem to match this either...
> > > > >
> > > > > anyone seen this symptom or anything like it before??
> > > > >
> > > > > Thanks
> > > > >
> > > > > Kevin
> > > > >
> > > > > PS I have GWGK and TUC left then I am finished certification....
> > > > > yeah me.
> > > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
>
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