[cisco-voip] Unity MWI Delay

[Ed Leatherman]

Hi folks!

I have MWI issues it seems like every few months. Finally got someone to
give me the actual time and account that had the problem so I could do
something with it. Faculty member had a message left for them at 16:09 and
claims the MWI never turned on until 16:55.

>From the subscriber message activity report for him, I got:

12/1/2008 16:09:30 NEW MESSAGE
12/1/2008 16:09:30 MWI ON REQUESTED
12/1/2008 16:09:31 MWI ON COMPLETED
12/1/2008 16:57:08 LOGIN
12/1/2008 16:57:16 MESSAGE READ
12/1/2008 16:57:16 MWI OFF REQUESTED
12/1/2008 16:57:17 MWI OFF COMPLETED

I've asked our exchange admin to look at the message tracking for it, but
from what I see, it was delivered on-time and Unity even thinks the MWI
request completed on-time. Normally I'd write this guy off as having just
not noticed the light right away, but this isn't the first time he has
reported it.

Anyone with experience chasing these problems down? Does the above report
indicate that the MWI ON request was merely successfully queued up, or that
the MWI call out in fact cleared successfully? It would be really odd that
the MWI functionality of the phone + callmanager was causing the delay but
that's what it appears from this report.
Unity 4.2, CM 5.1.3. VM-Only system.

Thanks!


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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