[cisco-voip] Unity MWI Delay

[Justin Steinberg]

I would pull arbitary/detailed CM SDI traces for 16:09.   You will either
see the SCCP MWI message or you won't.    I would consider this a definitive
answer as to whether this is a technical problem or a user issue.

grab the trace file and run it through triple x.

http://www.employees.org/~tiryaki/tc/


On Tue, Dec 2, 2008 at 10:11 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Hi folks!
>
> I have MWI issues it seems like every few months. Finally got someone to
> give me the actual time and account that had the problem so I could do
> something with it. Faculty member had a message left for them at 16:09 and
> claims the MWI never turned on until 16:55.
>
> From the subscriber message activity report for him, I got:
>
> 12/1/2008 16:09:30 NEW MESSAGE
> 12/1/2008 16:09:30 MWI ON REQUESTED
> 12/1/2008 16:09:31 MWI ON COMPLETED
> 12/1/2008 16:57:08 LOGIN
> 12/1/2008 16:57:16 MESSAGE READ
> 12/1/2008 16:57:16 MWI OFF REQUESTED
> 12/1/2008 16:57:17 MWI OFF COMPLETED
>
> I've asked our exchange admin to look at the message tracking for it, but
> from what I see, it was delivered on-time and Unity even thinks the MWI
> request completed on-time. Normally I'd write this guy off as having just
> not noticed the light right away, but this isn't the first time he has
> reported it.
>
> Anyone with experience chasing these problems down? Does the above report
> indicate that the MWI ON request was merely successfully queued up, or that
> the MWI call out in fact cleared successfully? It would be really odd that
> the MWI functionality of the phone + callmanager was causing the delay but
> that's what it appears from this report.
> Unity 4.2, CM 5.1.3. VM-Only system.
>
> Thanks!
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
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>
>
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