[cisco-voip] Example Scripts for IPCC 4.0

[Ed Leatherman]

hi Chris,

Not sure how you would call all of them at once.. we have an app setup that
does something very similar except it calls each cell phone sequentially.
It's in UCCX 5 though (same one I was trying to send you a few weeks ago
actually) so i dont think your version 4 editor can open it.

- have a list of cell phone number in an XML file (similar to how you would
setup a holiday dates file for example

- put caller on hold
- place an outbound call to a cell phone on the list. if the person answer,
prompt for confirmation (have them press a key to accept the call or any
other to decline it).
- if they decline or do not answer, try the next cell phone number
- if they accept, hang up the outbound call and transfer the caller to that
cell phone number that accepted.
- if noone answers or some other condition happens, send caller to voicemail

It's kinda ugly cause it can keep the caller on hold for awhile until it
finds someone to answer, but it works. I've got it setup to quasi-randomly
pick which cell phone to call first so it doesn't always hit the same person
all the time.

On Wed, Dec 3, 2008 at 2:37 PM, Chris Hill <chris.hill at swri.org> wrote:

>  Hi All,
>
>
>
> I am working on a project that will use IPCC 4. That will allow a help desk
> number to be called. WITHOUT  prompting the caller it will start calling a
> list of numbers the first one to pick up will be connected to the Caller. I
> do not have any reference scripts and would like to know if anyone has
> examples of scripts for IPCC 4.0 that would achieve this.
>
>
>
> Thanks
>
>
>
> Chris Hill
>
> Information Technology Center
>
> Southwest Research Institute
>
> Phone: (210) 522-3405
>
> chill at swri.org
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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