[cisco-voip] Sidetone on GN 9120 and Cisco 7962.

[William Roy]

We are rollingout 7962 phones on a CUCM 6.1.2 cluster and have found that people with GN 9120 wireless headsets are gettting quite alot of sidetone. The headset has the dial set to B which should be the option to work with a Cisco phone and the base unity is connected into the headset jack on the phone. Is there any tweaks we can do on CUCM to reduce sidetone. Or any other suggestions?

We have also noticed that when the headset button on the phone is pressed the handset also seems to be active, i.e you can hear through both the headset and the handset, is this normal behaviour on a Cisco phone?

regards,

Wil
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