[cisco-voip] Music On Hold Problem

[James Buchanan]

Yes. 

This being an H323 gateway, what codec is associated to your voip dial
peers?

-----Original Message-----
From: Timothy Smith [mailto:timotsmith at gmail.com] 
Sent: Saturday, December 06, 2008 1:02 PM
To: James Buchanan
Cc: cisco-voip at puck.nether.net
Subject: Re: Music On Hold Problem

Dear James,

I have done that but so success yet. I tried tried with all codecs, 711,
722 and wideband work internally but none works externally (as in no
music on hold if calling an external number).

Any other pointers?

Thanks,
Wilson

On Sat, Dec 6, 2008 at 9:39 PM, James Buchanan <jbuchanan at ctiusa.com>
wrote:
> Go under System, Regions. Go into the Default region (I'm assuming
it's the only one you have). Select g711 as the codec and I'll bet it
works.
>
> ----- Original Message -----
> From: Timothy Smith <timotsmith at gmail.com>
> To: James Buchanan
> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> Sent: Sat Dec 06 13:34:02 2008
> Subject: Re: Music On Hold Problem
>
> Hi James,
>
> Thanks for your kind assistance! It was surely the Codec, I went to 
> "Supported MOH Codecs" and selected both 711 and g729 and it worked.
>
> But it has only worked for internal calls. When I call the PSTN, the 
> person (the mobile phone am calling or if a mobile phone calls me) 
> there's now total silence. Not even the tone on hold. What could be 
> the problem? I'm using a cisco 2821 router as an H323 gateway.
> Attached screen shot.
>
> When I check "Media Termination Point Required" and Save, the 
> Transfer/conference buttons don't work.  Could there also be a problem

> with my Media Termination Point?
>
> Thanks,
> Wilson
>
> On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com>
wrote:
>> Do you have G711 explicitly defined as the codec in your region?
>>
>> -----Original Message-----
>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>> Sent: Saturday, December 06, 2008 12:04 PM
>> To: James Buchanan
>> Cc: cisco-voip at puck.nether.net
>> Subject: Fwd: Music On Hold Problem
>>
>> Hi James,
>>
>> Thanks for the quick reply.
>>
>> - The device pool for my moh server is default.
>> - I have an MRG and MRG list configured.
>> - yes..I have applied it to the device pool.
>>
>> Thanks for your assistance. I'll appreciate any more pointers
>>
>> Attached some screenshots.
>>
>>
>> ---------- Forwarded message ----------
>> From: Timothy Smith <timotsmith at gmail.com>
>> Date: Sat, Dec 6, 2008 at 8:32 PM
>> Subject: Music On Hold Problem
>> To: cisco-voip at puck.nether.net
>>
>>
>> Hi,
>>
>> I have a IPT setup comprising of a cisco call manager 5.1 and using a

>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>> Everything works well save for Music on hold! I have Tone on hold 
>> instead both internal and external calls. Could someone please point 
>> me any directions or  some tutorial/guides that can help me overcome 
>> this problem?
>>
>> I have tried whatever I can but no success.  Attached are some of the

>> screen shots on what I think is important for MOH to work.
>>
>> Thanks!
>> TS
>>
>