[cisco-voip] Music On Hold Problem

[Timothy Smith]

Hi James,

I've been trying to correct the codec associated with the voip dial
peer but no success yet. Attached is my configuration (confidential
information changed but syntax is correct). Could you please point for
me where I may have gone wrong or omitted?

Thanks

On Sat, Dec 6, 2008 at 10:03 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
> Yes.
>
> This being an H323 gateway, what codec is associated to your voip dial
> peers?
>
> -----Original Message-----
> From: Timothy Smith [mailto:timotsmith at gmail.com]
> Sent: Saturday, December 06, 2008 1:02 PM
> To: James Buchanan
> Cc: cisco-voip at puck.nether.net
> Subject: Re: Music On Hold Problem
>
> Dear James,
>
> I have done that but so success yet. I tried tried with all codecs, 711,
> 722 and wideband work internally but none works externally (as in no
> music on hold if calling an external number).
>
> Any other pointers?
>
> Thanks,
> Wilson
>
> On Sat, Dec 6, 2008 at 9:39 PM, James Buchanan <jbuchanan at ctiusa.com>
> wrote:
>> Go under System, Regions. Go into the Default region (I'm assuming
> it's the only one you have). Select g711 as the codec and I'll bet it
> works.
>>
>> ----- Original Message -----
>> From: Timothy Smith <timotsmith at gmail.com>
>> To: James Buchanan
>> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>> Sent: Sat Dec 06 13:34:02 2008
>> Subject: Re: Music On Hold Problem
>>
>> Hi James,
>>
>> Thanks for your kind assistance! It was surely the Codec, I went to
>> "Supported MOH Codecs" and selected both 711 and g729 and it worked.
>>
>> But it has only worked for internal calls. When I call the PSTN, the
>> person (the mobile phone am calling or if a mobile phone calls me)
>> there's now total silence. Not even the tone on hold. What could be
>> the problem? I'm using a cisco 2821 router as an H323 gateway.
>> Attached screen shot.
>>
>> When I check "Media Termination Point Required" and Save, the
>> Transfer/conference buttons don't work.  Could there also be a problem
>
>> with my Media Termination Point?
>>
>> Thanks,
>> Wilson
>>
>> On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com>
> wrote:
>>> Do you have G711 explicitly defined as the codec in your region?
>>>
>>> -----Original Message-----
>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>> Sent: Saturday, December 06, 2008 12:04 PM
>>> To: James Buchanan
>>> Cc: cisco-voip at puck.nether.net
>>> Subject: Fwd: Music On Hold Problem
>>>
>>> Hi James,
>>>
>>> Thanks for the quick reply.
>>>
>>> - The device pool for my moh server is default.
>>> - I have an MRG and MRG list configured.
>>> - yes..I have applied it to the device pool.
>>>
>>> Thanks for your assistance. I'll appreciate any more pointers
>>>
>>> Attached some screenshots.
>>>
>>>
>>> ---------- Forwarded message ----------
>>> From: Timothy Smith <timotsmith at gmail.com>
>>> Date: Sat, Dec 6, 2008 at 8:32 PM
>>> Subject: Music On Hold Problem
>>> To: cisco-voip at puck.nether.net
>>>
>>>
>>> Hi,
>>>
>>> I have a IPT setup comprising of a cisco call manager 5.1 and using a
>
>>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>>> Everything works well save for Music on hold! I have Tone on hold
>>> instead both internal and external calls. Could someone please point
>>> me any directions or  some tutorial/guides that can help me overcome
>>> this problem?
>>>
>>> I have tried whatever I can but no success.  Attached are some of the
>
>>> screen shots on what I think is important for MOH to work.
>>>
>>> Thanks!
>>> TS
>>>
>>
>
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