[cisco-voip] Music On Hold Problem

Mon Dec 8 10:16:45 EST 2008

I would upload a new moh file and try that just to make sure it's in the right codec

----- Original Message -----
From: Timothy Smith <timotsmith at gmail.com>
To: James Buchanan
Cc: TimothyEstes at spherion.com <TimothyEstes at spherion.com>; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Sent: Mon Dec 08 10:13:16 2008
Subject: Re: Music On Hold Problem

Hi,

I only have 16-channel PVDMs. Could that be the problem, that I need
at like 64?  see below

ts#show inv
NAME: "2821 chassis", DESCR: "2821 chassis, Hw Serial#: FCZ1126743M, Hw Revision
: 52.57"
PID: CISCO2821         , VID: V04 , SN: FCZ1126743M

NAME: "Two port E1 voice interface daughtercard", DESCR: "Two port E1 voice inte
rface daughtercard"
PID: VWIC-2MFT-E1=     , VID: 1.0, SN: 33273121

NAME: "PVDMII DSP SIMM with one DSP with half channel capcity", DESCR: "PVDMII D
SP SIMM with one DSP with half channel capcity"
PID: PVDM2-8           , VID: V01 , SN: FOC113120J8

NAME: "PVDMII DSP SIMM with one DSP with half channel capcity", DESCR: "PVDMII D
SP SIMM with one DSP with half channel capcity"
PID: PVDM2-8           , VID: V01 , SN: FOC11210PN4

qcil#

I Appreciate your kind assistance and advice

Regards,
Wilson
On Mon, Dec 8, 2008 at 5:24 PM, Timothy Smith <timotsmith at gmail.com> wrote:
> Hi James,
>
> I've made the adjustments, no smile yet. the voice class codec section
> now looks like below.
>
> --------------
> voice class codec 1
>  codec preference 1 g711ulaw
>  codec preference 2 g729r8
> !
> voice class codec 200
>  codec preference 1 g711ulaw
>  codec preference 2 g711alaw
> !
> voice class codec 1100
>  codec preference 1 g711ulaw
> ---------------
>
> But besides, am not using the voice class. I had to remove it for the
> 'codec g711ulaw' command to work. I also tried using it by making my
> dial-peer look like below, no success yet.
>
> ---
> dial-peer voice 1100 voip
>  destination-pattern 11..
>  voice-class codec 1100
>  session target ipv4:192.168.1.101
>  no vad
> --
>
> Appreciate.
> TS
>
> On Mon, Dec 8, 2008 at 5:08 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
>> I noticed your voice class codec indicated g711alaw. Is it that or g711ulaw you're running?
>>
>> ----- Original Message -----
>> From: Timothy Smith <timotsmith at gmail.com>
>> To: Estes, Timothy <TimothyEstes at spherion.com>
>> Cc: James Buchanan; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>> Sent: Mon Dec 08 09:03:55 2008
>> Subject: Re: Music On Hold Problem
>>
>> Hi Timothy,
>>
>> That line is already there but it still doesn't work. see attached.
>>
>> Thanks, I appeciate your help.
>>
>> Regards,
>> TS
>>
>> On Sun, Dec 7, 2008 at 2:41 AM, Estes, Timothy
>> <TimothyEstes at spherion.com> wrote:
>>> Try adding the following command is on your Voice Gateway global config.
>>>
>>> ccm-manager music-on-hold
>>>
>>>
>>>
>>>
>>> Timothy Estes
>>> ACS
>>> Ft. Lauderdale FL
>>> timothyestes at spherion.com
>>>
>>>
>>> ________________________________________
>>> From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of James Buchanan [jbuchanan at ctiusa.com]
>>> Sent: Saturday, December 06, 2008 3:46 PM
>>> To: Timothy Smith
>>> Cc: cisco-voip at puck.nether.net
>>> Subject: Re: [cisco-voip] Music On Hold Problem
>>>
>>> You need an inbound dial-peer something like this at least:
>>>
>>> dial-peer voice 1 voio
>>>   incoming called-number .
>>>   codec g711ulaw
>>>   no vad
>>>
>>> ________________________________
>>>
>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>> Sent: Sat 12/6/2008 2:00 PM
>>> To: James Buchanan
>>> Cc: cisco-voip at puck.nether.net
>>> Subject: Re: Music On Hold Problem
>>>
>>>
>>>
>>> Hi James,
>>>
>>> I've been trying to correct the codec associated with the voip dial
>>> peer but no success yet. Attached is my configuration (confidential
>>> information changed but syntax is correct). Could you please point for
>>> me where I may have gone wrong or omitted?
>>>
>>> Thanks
>>>
>>> On Sat, Dec 6, 2008 at 10:03 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
>>>> Yes.
>>>>
>>>> This being an H323 gateway, what codec is associated to your voip dial
>>>> peers?
>>>>
>>>> -----Original Message-----
>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>> Sent: Saturday, December 06, 2008 1:02 PM
>>>> To: James Buchanan
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: Music On Hold Problem
>>>>
>>>> Dear James,
>>>>
>>>> I have done that but so success yet. I tried tried with all codecs, 711,
>>>> 722 and wideband work internally but none works externally (as in no
>>>> music on hold if calling an external number).
>>>>
>>>> Any other pointers?
>>>>
>>>> Thanks,
>>>> Wilson
>>>>
>>>> On Sat, Dec 6, 2008 at 9:39 PM, James Buchanan <jbuchanan at ctiusa.com>
>>>> wrote:
>>>>> Go under System, Regions. Go into the Default region (I'm assuming
>>>> it's the only one you have). Select g711 as the codec and I'll bet it
>>>> works.
>>>>>
>>>>> ----- Original Message -----
>>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>>> To: James Buchanan
>>>>> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>>>> Sent: Sat Dec 06 13:34:02 2008
>>>>> Subject: Re: Music On Hold Problem
>>>>>
>>>>> Hi James,
>>>>>
>>>>> Thanks for your kind assistance! It was surely the Codec, I went to
>>>>> "Supported MOH Codecs" and selected both 711 and g729 and it worked.
>>>>>
>>>>> But it has only worked for internal calls. When I call the PSTN, the
>>>>> person (the mobile phone am calling or if a mobile phone calls me)
>>>>> there's now total silence. Not even the tone on hold. What could be
>>>>> the problem? I'm using a cisco 2821 router as an H323 gateway.
>>>>> Attached screen shot.
>>>>>
>>>>> When I check "Media Termination Point Required" and Save, the
>>>>> Transfer/conference buttons don't work.  Could there also be a problem
>>>>
>>>>> with my Media Termination Point?
>>>>>
>>>>> Thanks,
>>>>> Wilson
>>>>>
>>>>> On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com>
>>>> wrote:
>>>>>> Do you have G711 explicitly defined as the codec in your region?
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>>>> Sent: Saturday, December 06, 2008 12:04 PM
>>>>>> To: James Buchanan
>>>>>> Cc: cisco-voip at puck.nether.net
>>>>>> Subject: Fwd: Music On Hold Problem
>>>>>>
>>>>>> Hi James,
>>>>>>
>>>>>> Thanks for the quick reply.
>>>>>>
>>>>>> - The device pool for my moh server is default.
>>>>>> - I have an MRG and MRG list configured.
>>>>>> - yes..I have applied it to the device pool.
>>>>>>
>>>>>> Thanks for your assistance. I'll appreciate any more pointers
>>>>>>
>>>>>> Attached some screenshots.
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ----------
>>>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>>>> Date: Sat, Dec 6, 2008 at 8:32 PM
>>>>>> Subject: Music On Hold Problem
>>>>>> To: cisco-voip at puck.nether.net
>>>>>>
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I have a IPT setup comprising of a cisco call manager 5.1 and using a
>>>>
>>>>>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>>>>>> Everything works well save for Music on hold! I have Tone on hold
>>>>>> instead both internal and external calls. Could someone please point
>>>>>> me any directions or  some tutorial/guides that can help me overcome
>>>>>> this problem?
>>>>>>
>>>>>> I have tried whatever I can but no success.  Attached are some of the
>>>>
>>>>>> screen shots on what I think is important for MOH to work.
>>>>>>
>>>>>> Thanks!
>>>>>> TS
>>>>>>
>>>>>
>>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>