[cisco-voip] Music On Hold Problem

Timothy Smith timotsmith at gmail.com
Mon Dec 8 10:59:53 EST 2008 

Hi James,

No luck still! I've turned on debugging, first with increment multi
cast on IP address and then Port. attached are the debug results. I've
also attached the properties of the file I uploaded, which am trying
to play (as music on hold) together with my moh server.

By the way, some phones have now refused to play music on hold (even
before I uploaded the new file) yet they seem to have the same
properties as the phones which are playing it. Could it be a different
problem that am also facing with the pstn calls?

Help appreciated.

Regards,
Wilson

On Mon, Dec 8, 2008 at 6:16 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
> I would upload a new moh file and try that just to make sure it's in the right codec
>
> ----- Original Message -----
> From: Timothy Smith <timotsmith at gmail.com>
> To: James Buchanan
> Cc: TimothyEstes at spherion.com <TimothyEstes at spherion.com>; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> Sent: Mon Dec 08 10:13:16 2008
> Subject: Re: Music On Hold Problem
>
> Hi,
>
> I only have 16-channel PVDMs. Could that be the problem, that I need
> at like 64?  see below
>
> ts#show inv
> NAME: "2821 chassis", DESCR: "2821 chassis, Hw Serial#: FCZ1126743M, Hw Revision
> : 52.57"
> PID: CISCO2821         , VID: V04 , SN: FCZ1126743M
>
> NAME: "Two port E1 voice interface daughtercard", DESCR: "Two port E1 voice inte
> rface daughtercard"
> PID: VWIC-2MFT-E1=     , VID: 1.0, SN: 33273121
>
> NAME: "PVDMII DSP SIMM with one DSP with half channel capcity", DESCR: "PVDMII D
> SP SIMM with one DSP with half channel capcity"
> PID: PVDM2-8           , VID: V01 , SN: FOC113120J8
>
> NAME: "PVDMII DSP SIMM with one DSP with half channel capcity", DESCR: "PVDMII D
> SP SIMM with one DSP with half channel capcity"
> PID: PVDM2-8           , VID: V01 , SN: FOC11210PN4
>
> qcil#
>
> I Appreciate your kind assistance and advice
>
> Regards,
> Wilson
> On Mon, Dec 8, 2008 at 5:24 PM, Timothy Smith <timotsmith at gmail.com> wrote:
>> Hi James,
>>
>> I've made the adjustments, no smile yet. the voice class codec section
>> now looks like below.
>>
>> --------------
>> voice class codec 1
>>  codec preference 1 g711ulaw
>>  codec preference 2 g729r8
>> !
>> voice class codec 200
>>  codec preference 1 g711ulaw
>>  codec preference 2 g711alaw
>> !
>> voice class codec 1100
>>  codec preference 1 g711ulaw
>> ---------------
>>
>> But besides, am not using the voice class. I had to remove it for the
>> 'codec g711ulaw' command to work. I also tried using it by making my
>> dial-peer look like below, no success yet.
>>
>> ---
>> dial-peer voice 1100 voip
>>  destination-pattern 11..
>>  voice-class codec 1100
>>  session target ipv4:192.168.1.101
>>  no vad
>> --
>>
>> Appreciate.
>> TS
>>
>> On Mon, Dec 8, 2008 at 5:08 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
>>> I noticed your voice class codec indicated g711alaw. Is it that or g711ulaw you're running?
>>>
>>> ----- Original Message -----
>>> From: Timothy Smith <timotsmith at gmail.com>
>>> To: Estes, Timothy <TimothyEstes at spherion.com>
>>> Cc: James Buchanan; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>> Sent: Mon Dec 08 09:03:55 2008
>>> Subject: Re: Music On Hold Problem
>>>
>>> Hi Timothy,
>>>
>>> That line is already there but it still doesn't work. see attached.
>>>
>>> Thanks, I appeciate your help.
>>>
>>> Regards,
>>> TS
>>>
>>> On Sun, Dec 7, 2008 at 2:41 AM, Estes, Timothy
>>> <TimothyEstes at spherion.com> wrote:
>>>> Try adding the following command is on your Voice Gateway global config.
>>>>
>>>> ccm-manager music-on-hold
>>>>
>>>>
>>>>
>>>>
>>>> Timothy Estes
>>>> ACS
>>>> Ft. Lauderdale FL
>>>> timothyestes at spherion.com
>>>>
>>>>
>>>> ________________________________________
>>>> From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] On Behalf Of James Buchanan [jbuchanan at ctiusa.com]
>>>> Sent: Saturday, December 06, 2008 3:46 PM
>>>> To: Timothy Smith
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Music On Hold Problem
>>>>
>>>> You need an inbound dial-peer something like this at least:
>>>>
>>>> dial-peer voice 1 voio
>>>>   incoming called-number .
>>>>   codec g711ulaw
>>>>   no vad
>>>>
>>>> ________________________________
>>>>
>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>> Sent: Sat 12/6/2008 2:00 PM
>>>> To: James Buchanan
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: Music On Hold Problem
>>>>
>>>>
>>>>
>>>> Hi James,
>>>>
>>>> I've been trying to correct the codec associated with the voip dial
>>>> peer but no success yet. Attached is my configuration (confidential
>>>> information changed but syntax is correct). Could you please point for
>>>> me where I may have gone wrong or omitted?
>>>>
>>>> Thanks
>>>>
>>>> On Sat, Dec 6, 2008 at 10:03 PM, James Buchanan <jbuchanan at ctiusa.com> wrote:
>>>>> Yes.
>>>>>
>>>>> This being an H323 gateway, what codec is associated to your voip dial
>>>>> peers?
>>>>>
>>>>> -----Original Message-----
>>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>>> Sent: Saturday, December 06, 2008 1:02 PM
>>>>> To: James Buchanan
>>>>> Cc: cisco-voip at puck.nether.net
>>>>> Subject: Re: Music On Hold Problem
>>>>>
>>>>> Dear James,
>>>>>
>>>>> I have done that but so success yet. I tried tried with all codecs, 711,
>>>>> 722 and wideband work internally but none works externally (as in no
>>>>> music on hold if calling an external number).
>>>>>
>>>>> Any other pointers?
>>>>>
>>>>> Thanks,
>>>>> Wilson
>>>>>
>>>>> On Sat, Dec 6, 2008 at 9:39 PM, James Buchanan <jbuchanan at ctiusa.com>
>>>>> wrote:
>>>>>> Go under System, Regions. Go into the Default region (I'm assuming
>>>>> it's the only one you have). Select g711 as the codec and I'll bet it
>>>>> works.
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>>>> To: James Buchanan
>>>>>> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>>>>> Sent: Sat Dec 06 13:34:02 2008
>>>>>> Subject: Re: Music On Hold Problem
>>>>>>
>>>>>> Hi James,
>>>>>>
>>>>>> Thanks for your kind assistance! It was surely the Codec, I went to
>>>>>> "Supported MOH Codecs" and selected both 711 and g729 and it worked.
>>>>>>
>>>>>> But it has only worked for internal calls. When I call the PSTN, the
>>>>>> person (the mobile phone am calling or if a mobile phone calls me)
>>>>>> there's now total silence. Not even the tone on hold. What could be
>>>>>> the problem? I'm using a cisco 2821 router as an H323 gateway.
>>>>>> Attached screen shot.
>>>>>>
>>>>>> When I check "Media Termination Point Required" and Save, the
>>>>>> Transfer/conference buttons don't work.  Could there also be a problem
>>>>>
>>>>>> with my Media Termination Point?
>>>>>>
>>>>>> Thanks,
>>>>>> Wilson
>>>>>>
>>>>>> On Sat, Dec 6, 2008 at 9:06 PM, James Buchanan <jbuchanan at ctiusa.com>
>>>>> wrote:
>>>>>>> Do you have G711 explicitly defined as the codec in your region?
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>>>>>>> Sent: Saturday, December 06, 2008 12:04 PM
>>>>>>> To: James Buchanan
>>>>>>> Cc: cisco-voip at puck.nether.net
>>>>>>> Subject: Fwd: Music On Hold Problem
>>>>>>>
>>>>>>> Hi James,
>>>>>>>
>>>>>>> Thanks for the quick reply.
>>>>>>>
>>>>>>> - The device pool for my moh server is default.
>>>>>>> - I have an MRG and MRG list configured.
>>>>>>> - yes..I have applied it to the device pool.
>>>>>>>
>>>>>>> Thanks for your assistance. I'll appreciate any more pointers
>>>>>>>
>>>>>>> Attached some screenshots.
>>>>>>>
>>>>>>>
>>>>>>> ---------- Forwarded message ----------
>>>>>>> From: Timothy Smith <timotsmith at gmail.com>
>>>>>>> Date: Sat, Dec 6, 2008 at 8:32 PM
>>>>>>> Subject: Music On Hold Problem
>>>>>>> To: cisco-voip at puck.nether.net
>>>>>>>
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> I have a IPT setup comprising of a cisco call manager 5.1 and using a
>>>>>
>>>>>>> cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>>>>>>> Everything works well save for Music on hold! I have Tone on hold
>>>>>>> instead both internal and external calls. Could someone please point
>>>>>>> me any directions or  some tutorial/guides that can help me overcome
>>>>>>> this problem?
>>>>>>>
>>>>>>> I have tried whatever I can but no success.  Attached are some of the
>>>>>
>>>>>>> screen shots on what I think is important for MOH to work.
>>>>>>>
>>>>>>> Thanks!
>>>>>>> TS
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>
>>
>
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