[cisco-voip] Music On Hold Problem

[Estes, Timothy]

In addition to the "IP PIM" statement, you will need "ip multicast-routing" in your GWs global config to enable multicast.

At that point you can do "debug ip mpacket detail" to see if the multicast stream is getting to the router.

I guess we should ask at this point... are outside callers that traverse the gateway getting silence or tones during hold?

If tones, check your CM config. See what MRG etc... is applied to the GW. If silence, check multicast.


-----Original Message-----
From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
Sent: Monday, December 08, 2008 12:20 PM
To: Timothy Smith; Estes, Timothy
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Music On Hold Problem

That is your problem.

I would read up on multicast ip pim sparse-dense-mode, how to enable,
troubleshoot.

Other option is to disable multicast and unicast the moh.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Timothy Smith
Sent: Monday, December 08, 2008 12:11 PM
To: Estes, Timothy
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Music On Hold Problem

Hi Tim,

If the problem is really multicasting them am totally stuck. Tried
that command but it says "ip multicast-routing is not configured,
 IP Multicast packets will not be forwarded", thus i'd have to set up
IP multicast which I have no clue about.

Thanks for the help. Any other setting or configuration you think I
may be missing or need to add/change?

Regards,
TS

On Mon, Dec 8, 2008 at 7:37 PM, Estes, Timothy
<TimothyEstes at spherion.com> wrote:
> I'm not a multicast expert, but try "ip pim sparse-dense-mode".
>
> -----Original Message-----
> From: Timothy Smith [mailto:timotsmith at gmail.com]
> Sent: Monday, December 08, 2008 11:29 AM
> To: Estes, Timothy
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Music On Hold Problem
>
> Timothy,
>
> Please advise me on the correct IP PIM statement that I should put
there.
>
> I appreciate your assistance.
>
> Regards,
> TS
>
> On Mon, Dec 8, 2008 at 7:21 PM, Estes, Timothy
> <TimothyEstes at spherion.com> wrote:
>> I don't see an IP PIM statement on that Gig E port.
>>
>> -----Original Message-----
>> From: Timothy Smith [mailto:timotsmith at gmail.com]
>> Sent: Monday, December 08, 2008 11:14 AM
>> To: Estes, Timothy
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] Music On Hold Problem
>>
>> Hi,
>>
>> They are on the same network though the router (the gateway) has 2
>> IPs. Infact, i have
>>
>> interface GigabitEthernet0/1
>>  ip address 192.168.1.2 255.255.255.0
>>  ip nat inside
>>  ip virtual-reassembly
>>  duplex auto
>>  speed auto
>>  h323-gateway voip interface
>>  h323-gateway voip bind srcaddr 192.168.1.2
>>
>> somewhere in the router config. The IP of the call manager is
>> 192.168.1.101. What should I set the hops to?
>>
>> Regards,
>> TS
>>
>> On Mon, Dec 8, 2008 at 7:06 PM, Estes, Timothy
>> <TimothyEstes at spherion.com> wrote:
>>> Is your GW more than 2 IP hops away from your CM? You have 2 hops
max setup in the music_on_hold_server.gif screen.
>>>
>>>
>>> Tim
>>>
>>> -----Original Message-----
>>> From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Timothy Smith
>>> Sent: Saturday, December 06, 2008 12:32 PM
>>> To: cisco-voip at puck.nether.net
>>> Subject: [cisco-voip] Music On Hold Problem
>>>
>>> Hi,
>>>
>>> I have a IPT setup comprising of a cisco call manager 5.1 and using
a cisco 2821 router as an h323 gateway to the PSTN over an E1 line.
>>> Everything works well save for Music on hold! I have Tone on hold
instead both internal and external calls. Could someone please point me
any directions or  some tutorial/guides that can help me overcome this
problem?
>>>
>>> I have tried whatever I can but no success.  Attached are some of
the screen shots on what I think is important for MOH to work.
>>>
>>> Thanks!
>>> TS
>>>
>>
>
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