[cisco-voip] CUCM 7.X Aconsole and Park

[Bill Talley]

Sorry, I should clarify Nick and I work together.  Three of our engineers
have encountered the same issue on three separate installs.  As far as I
know, at least one was an upgrade from 6.1 and at least one was a clean
install of 7.0.1/

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From: Bill Talley 
Sent: Wednesday, December 10, 2008 10:15 AM
To: Chris Ward; Nick Griffin
Cc: cisco-voip at puck-nether.net
Subject: RE: [cisco-voip] CUCM 7.X Aconsole and Park


Th exact steps are configuration using Cisco configuation guide on 3
different systems.

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Sent from a mobile device with very tiny keys. Please excuse my typos.


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From: Chris Ward <chrward at cisco.com>
Sent: Wednesday, December 10, 2008 10:04 AM
To: Nick Griffin <nick.jon.griffin at gmail.com>; Bill Talley <billt at aos5.com>
Cc: cisco-voip at puck-nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park


Nick,

What are the exact steps that you use to reproduce this?

Chris Ward 


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From: Nick Griffin <nick.jon.griffin at gmail.com>
Date: Wed, 10 Dec 2008 10:00:16 -0600
To: Bill Talley <billt at aos5.com>
Cc: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

It seems to be a reproducible issue, our previous tac engineers seemed
reluctant to test it in a lab.  

On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <billt at aos5.com> wrote:


Same here. We had multiple, non-overlapping park ranges on a new, clean
install of 7.0.1-11000. Just to be safe I deleted them both, and added a
single park range back. 

In our case also, call park monitoring is the only feature that doesn't work
with attendant console on our UCM cluster. 

Our case id is 610259615. 

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Sent from a mobile device with very tiny keys. Please excuse my typos.


  _____  

From: Nick Griffin <nick.jon.griffin at gmail.com>
Sent: Wednesday, December 10, 2008 9:23 AM
To: Ryan Ratliff <rratliff at cisco.com>
Cc: cisco-voip at puck-nether.net <cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

They don't overlap, we have 3 different engineers that have seen this issue
with, specifically 7.X, new installs and upgrades. Right now we have case
open,  610161935.



On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <rratliff at cisco.com> wrote:


Make sure your call park DN ranges do not overlap across CUCM servers.
This has always broken call park monitoring, especially with AC. 

-Ryan

On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:

Has anyone ran into call park visibility issues with attendant console on
CUCM 7.0.1? We have seen this on 2 new installs now. Attendant can park the
call with AConsole, however, has no visibility into the parked calls. Any
thoughts appreciated.


Thanks,

Nick Griffin
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