[cisco-voip] CUCM 7.X Aconsole and Park

Wed Dec 10 13:10:16 EST 2008

In my case, standard call park at this point.

I was able to verify with TAC on a separate issue that the system was configured correctly for CUAC.

Just out of curiosity, what version does your attendant console show?

Just last week I downloaded the installer from the link you referenced and installed it on a clean pc that's never had the software installed.

Thanks for your guidance.

Bill

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Sent from a mobile device with very tiny keys. Please excuse my typos.

________________________________
From: Chris Ward <chrward at cisco.com>
Sent: Wednesday, December 10, 2008 11:41 AM
To: Brian Shaw <briansh at aos5.com>
Cc: 'cisco-voip at puck-nether.net' <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

Hello All,

I just tried to recreate the issue here but was unable to. Is your customer using regular call park or directed call-park?

I tried the following and in each case, the call appeared in the parked calls window every time:

 1.  Drag the call to the call park window
 2.  Park the call from the phone’s softkey
 3.  Right click the call and select park

My system is 7.0.1.11000-2. I was trying to think of ways that this may have occurred. One thing that came to mind is that if you didn’t give the “ac” application user the “Call Park Monitoring” group. However, when I tried this, call control in AC would not even come up. Never-the-less, can you verify you have the “ac” user configured properly?

Also, please make sure that the AC client you are using was intended for use with CUCM 7.0 and not a relic of a previous version from an upgrade. The following link contains the proper version:

 http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y

Let me know what you find.

Chris Ward
Cisco Systems Inc.
Customer Support Engineer
Unified Communication Infrastructure
Boxborough, MA
9:00am - 6:00pm Eastern
978-936-0217
chrward at cisco.com

________________________________
From: Brian Shaw <briansh at aos5.com>
Date: Wed, 10 Dec 2008 10:25:51 -0600
To: Brian Shaw <briansh at aos5.com>
Cc: "'cisco-voip at puck-nether.net'" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

In the two cases that I’ve seen, we are NOT using AC Pilot Points. The call is coming directly into the DN of the AC user. Call Control is fine. The user can park the call, and successfully retrieve the parked call. But the parked call does not display in the “parked calls” window in AC.

One of the installations is an upgrade from 4.X, with a clean install of UCM 7.0(1) and the DMA tool. The other install was an upgrade from 6.1(2). Same behavior in both cases.

Brian

________________________________

From: Nick Griffin [mailto:nick.jon.griffin at gmail.com]
Sent: Wednesday, December 10, 2008 10:10 AM
To: Chris Ward; Brian Shaw
Cc: Bill Talley; cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

Adding another engineer on to this thread, Brian please let him know what you have done to reproduce the error.

On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <chrward at cisco.com> wrote:

Nick,

What are the exact steps that you use to reproduce this?

Chris Ward

________________________________

From: Nick Griffin <nick.jon.griffin at gmail.com <http://nick.jon.griffin@gmail.com> >
Date: Wed, 10 Dec 2008 10:00:16 -0600
To: Bill Talley <billt at aos5.com <http://billt@aos5.com> >

Cc: "cisco-voip at puck-nether.net <http://cisco-voip@puck-nether.net> " <cisco-voip at puck.nether.net <http://cisco-voip@puck.nether.net> >
Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

It seems to be a reproducible issue, our previous tac engineers seemed reluctant to test it in a lab.

On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <billt at aos5.com <http://billt@aos5.com> > wrote:

Same here. We had multiple, non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be safe I deleted them both, and added a single park range back.

In our case also, call park monitoring is the only feature that doesn't work with attendant console on our UCM cluster.

Our case id is 610259615.

--------
Sent from a mobile device with very tiny keys. Please excuse my typos.

________________________________

From: Nick Griffin <nick.jon.griffin at gmail.com <http://nick.jon.griffin@gmail.com> >
Sent: Wednesday, December 10, 2008 9:23 AM
To: Ryan Ratliff <rratliff at cisco.com <http://rratliff@cisco.com> >
Cc: cisco-voip at puck-nether.net <http://cisco-voip@puck-nether.net> <cisco-voip at puck.nether.net <http://cisco-voip@puck.nether.net> >

Subject: Re: [cisco-voip] CUCM 7.X Aconsole and Park

They don't overlap, we have 3 different engineers that have seen this issue with, specifically 7.X, new installs and upgrades. Right now we have case open,  610161935.

On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <rratliff at cisco.com <http://rratliff@cisco.com> > wrote:
Make sure your call park DN ranges do not overlap across CUCM servers.   This has always broken call park monitoring, especially with AC.

-Ryan

On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:

Has anyone ran into call park visibility issues with attendant console on CUCM 7.0.1? We have seen this on 2 new installs now. Attendant can park the call with AConsole, however, has no visibility into the parked calls. Any thoughts appreciated.

Thanks,

Nick Griffin
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