[cisco-voip] Extension Mobility issue

[Ryan Ratliff]

Check dbreplication to the server where the EM service is running.   
In 6.1.2 all db access is local so if that server happens to think  
the device doesn't exist, then you're gonna have problems.

-Ryan

On Dec 11, 2008, at 11:54 AM, Jeremy Rogers wrote:

One of my customers is having a strange issue with EM.  When anyone  
tries to use EM, they get an error on the phone saying [11]-Device  
does not exist.  The user has an EM profile, the service is  
configured and the device they are trying to log into is EM enabled.   
This was working when the phones were installed.  I tried testing  
this with one of the profiles and an IP communicator that is set up  
for EM and I got the same error.

Any ideas why?  I looked up the error and all I saw was a vague  
description in the developers guide.  This is a 6.1(2) system.



Jeremy Rogers

Sr IPT Engineer

Axispoint Inc.

jrogers at axispoint.com



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