[cisco-voip] IP IVR Upgrade from 4.x to 7.x

[Matthew Loraditch]

I have UCSS and am planning an IVR upgrade from 4 to 7. I  have been trying for 3 days to get correct license files. I originally got a 7.0 upgrade license from my pak key via the license site, that in combo with my older license files did not work. I opened a tac case asking what's up and was informed that the Licensing team would need to merge my license files and generate a new one since the it was a new install essentially. TAC guy transferred case to Licensing. The licensing guy asked for my pak and I sent him that and my UCSS contract and he just resends me my upgrade license file.... I emailed back and told him that wouldn't work and still don't have a response coming up on 2.5 days... Is there any way to get these people on the phone???? Or is maybe there a special team for this??

I'm pulling my hair out ATM....

Thanks in advance


Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

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