[cisco-voip] IP IVR Upgrade from 4.x to 7.x

[Lelio Fulgenzi]

Only three days? Relax, be patient, put your feet up. I had a case open for weeks before it was resolved. It all depends on the engineer you get. I had a few who wouldn't sleep until they helped you, called you, etc. Others, geez, I got one now who is simply re-sending his original message to me via cut and paste over and over again, regardless of what I reply to him. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Matthew Loraditch" <MLoraditch at heliontechnologies.com> 
To: cisco-voip at puck.nether.net 
Sent: Friday, December 12, 2008 1:20:19 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] IP IVR Upgrade from 4.x to 7.x 




I have UCSS and am planning an IVR upgrade from 4 to 7. I have been trying for 3 days to get correct license files. I originally got a 7.0 upgrade license from my pak key via the license site, that in combo with my older license files did not work. I opened a tac case asking what’s up and was informed that the Licensing team would need to merge my license files and generate a new one since the it was a new install essentially. TAC guy transferred case to Licensing. The licensing guy asked for my pak and I sent him that and my UCSS contract and he just resends me my upgrade license file…. I emailed back and told him that wouldn’t work and still don’t have a response coming up on 2.5 days… Is there any way to get these people on the phone???? Or is maybe there a special team for this?? 



I’m pulling my hair out ATM…. 



Thanks in advance 





Matthew Loraditch 
10944 Beaver Dam Road, Suite A 
Hunt Valley, Maryland 21030 
support at heliontechnologies.com 
(p) (410) 252-8830 
(F) (443) 541-1593 

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance! 


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