[cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to ChangeAssigned Skills/Competence Level

[Reinhold Erwerth]

if I start appadmin (5.0(1) premium) as supervisor, I only get the Tools menu with 
 - Plug-ins and 
 - Real time reporting, 

nothing else (besides Help and Logout).

How could you (re-)assign skills?

BR,
Reinhold

-------- Original-Nachricht --------
> Datum: Mon, 15 Dec 2008 12:40:10 -0700
> Von: "Eric Isakson" <Eisakson at ogdenclinic.com>
> An: "Bill Talley" <billt at aos5.com>, "Scott Voll" <svoll.voip at gmail.com>
> CC: cisco-voip at puck.nether.net
> Betreff: Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to	ChangeAssigned Skills/Competence Level

> Perfect.  Much thanks, Happy Holidays, etc.
> 
>  
> 
> Eric Isakson | Network Engineer | Information Technology Dept. | Ogden
> Clinic | eric at ogdenclinic.com <mailto:eric at ogdenclinic.com>  |
> 801.475.3572
> 
>  
> 
> From: Bill Talley [mailto:billt at aos5.com] 
> Sent: Friday, December 12, 2008 19:30
> To: Scott Voll; Eric Isakson
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to
> ChangeAssigned Skills/Competence Level
> 
>  
> 
> I believe they need to login to appadmin with their supervisor login.
> >>From there the can re-skill agents they supervise.
> 
> In 5.x appsupervisor pages are rolled up into appadmin, however,
> supervisors only have limited access in comparison to admin logins.
> 
> --------
> Sent from a mobile device with very tiny keys. Please excuse my typos.
> 
> ________________________________
> 
> From: Scott Voll <svoll.voip at gmail.com>
> Sent: Friday, December 12, 2008 5:28 PM
> To: Eric Isakson <Eisakson at ogdenclinic.com>
> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to
> Change Assigned Skills/Competence Level
> 
> I thought it was already in 5.0 but I'm not finding it..... maybe it's
> coming..... I know I've heard about it.
> 
>  
> 
> Scott
> 
> On Fri, Dec 12, 2008 at 1:09 PM, Eric Isakson <Eisakson at ogdenclinic.com>
> wrote:
> 
> I need a way to allow my call center supervisors to change the skills
> and competence levels for resources (Subsystems->RmCm->Resources)
> without giving them access to all of AppAdmin.  Anyone else come across
> this request?  Solutions/Suggestions?
> 
>  
> 
> Thanks,
> 
>  
> 
> Eric Isakson | Network Engineer | Information Technology Dept. | Ogden
> Clinic | eric at ogdenclinic.com <mailto:eric at ogdenclinic.com>  |
> 801.475.3572
> 
>  
> 
>  
> 
>  
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