[cisco-voip] Message button doesnt work in Unity 5.x

[Ryan Ratliff]

It's caused by the changes to the way phone services work with 7.x.   
The directories and messages become services based (enterprise  
paramters are no longer used).  The release notes gives a decent  
explanation of how the new features work.  Long story short the  
messages button now relies on a phone service called Voicemail.   If  
this service isn't present for some reason you get this error.

Downgrading the phone load just forces the phone back to the old  
method and shouldn't be a permanent workaround.

-Ryan

On Dec 17, 2008, at 9:30 AM, Erick Bergquist wrote:

We ran into this with the phoneload that came in 7.x in lab
environment. Downgrading the phone firmware fixed this for us. I
forgot what phoneload the system had on it when we had the problem.

On Wed, Dec 17, 2008 at 7:48 AM, Mehmet Turunc <m.turunc at gmail.com>  
wrote:
> Sorry Ryan,
>
> I mismatched the production CMs and test CMs. Definetely using CUCM  
> 7.0 with
> Unity 5.x
>
> After reading the release notes and trying your solution, I will be  
> back
> with the results.
>
> Thanks and regards,
>
> --
> Mehmet Turunc
>
>
> On Wed, Dec 17, 2008 at 3:30 PM, Ryan Ratliff <rratliff at cisco.com>  
> wrote:
>>
>> Sure you aren't using CUCM 7.x?  I've only seen this with that  
>> version.
>>  It usually means the voicemail service has been deleted or  
>> doesn't exist.
>> You can find the SQL query to replace it in the 7.x release notes.
>>
>> -Ryan
>>
>> On Dec 17, 2008, at 3:00 AM, Mehmet Turunc wrote:
>> Hi all,
>>
>> My problem is when I press "Messages" button on my 7942 phone, it  
>> returns
>> "No Services Configured" error. We are using CUCM 6.1.2 and Unity  
>> 5.x. All
>> other functions are working properly as far as I know.
>>
>> I have configured Unity and CUCM by using configuration manual. It  
>> seems
>> that there must be trick point in order to make it work.
>>
>> Anybody has any ideas?
>>
>> Any help will be highly appreciated
>>
>> --
>> Mehmet Turunc
>>
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
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