[cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to ChangeAssigned Skills/Competence Level

[Reinhold Erwerth]

System Parameters -> Application Parameters: other than "no access"

then Menu Subsystems / RmCm is available for supervisors and skills can be assigned to resources

-------- Original-Nachricht --------
> Datum: Tue, 16 Dec 2008 11:59:18 -0700
> Von: "Eric Isakson" <Eisakson at ogdenclinic.com>
> An: "Ed Leatherman" <ealeatherman at gmail.com>, "Reinhold Erwerth" <rj.e at gmx.de>
> CC: svoll.voip at gmail.com, billt at aos5.com, cisco-voip at puck.nether.net
> Betreff: RE: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to ChangeAssigned Skills/Competence Level

> If there is a parameter controlling supervisor access to RmCm, I’m
> unaware of it.  I doubt that it matters, but in System Parameters under
> Application Parameters, I have it set to Access to Supervisor’s Teams Only. 
> I’m sure that setting is just for the Supervisor Desktop app, though.
> 
>  
> 
> Eric Isakson | Network Engineer | Information Technology Dept. | Ogden
> Clinic | eric at ogdenclinic.com <mailto:eric at ogdenclinic.com>  | 801.475.3572
> 
>  
> 
> From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
> Sent: Tuesday, December 16, 2008 10:09
> To: Reinhold Erwerth
> Cc: Eric Isakson; svoll.voip at gmail.com; billt at aos5.com;
> cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to
> ChangeAssigned Skills/Competence Level
> 
>  
> 
> Is there a system parameter to allow supervisor's access to skills?
> 
> On Tue, Dec 16, 2008 at 4:06 AM, Reinhold Erwerth <rj.e at gmx.de> wrote:
> 
> 
> if I start appadmin (5.0(1) premium) as supervisor, I only get the Tools
> menu with
>  - Plug-ins and
>  - Real time reporting,
> 
> nothing else (besides Help and Logout).
> 
> How could you (re-)assign skills?
> 
> BR,
> Reinhold
> 
> 
> -- 
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
> 
> 
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