[cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to ChangeAssigned Skills/Competence Level

[Eric Isakson]

If there is a parameter controlling supervisor access to RmCm, I’m unaware of it.  I doubt that it matters, but in System Parameters under Application Parameters, I have it set to Access to Supervisor’s Teams Only.  I’m sure that setting is just for the Supervisor Desktop app, though.

 

Eric Isakson | Network Engineer | Information Technology Dept. | Ogden Clinic | eric at ogdenclinic.com <mailto:eric at ogdenclinic.com>  | 801.475.3572

 

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Tuesday, December 16, 2008 10:09
To: Reinhold Erwerth
Cc: Eric Isakson; svoll.voip at gmail.com; billt at aos5.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to ChangeAssigned Skills/Competence Level

 

Is there a system parameter to allow supervisor's access to skills?

On Tue, Dec 16, 2008 at 4:06 AM, Reinhold Erwerth <rj.e at gmx.de> wrote:


if I start appadmin (5.0(1) premium) as supervisor, I only get the Tools menu with
 - Plug-ins and
 - Real time reporting,

nothing else (besides Help and Logout).

How could you (re-)assign skills?

BR,
Reinhold


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations


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