[cisco-voip] Cisco Agent Desktop 6.4 transfer failed

[Rasim Duric]

You might modify your Dialing Strings in the  Cisco Desktop Administrator
and select 'None' for the Area_code/Exchange and the Exchange Subscriber
Code. Double-check the Outgoing calls options as well.

 

Rasim Duric

Network Analyst (CCS)

University of Guelph

Guelph, N1G 2W1, ON

519-824-4120x53146

rduric at uoguelph.ca

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abuch
Sent: December-23-08 3:13 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Agent Desktop 6.4 transfer failed

 

Dear all,

I have installed CAD 6.4 on agent desktops. The server software version is
UCCX 5.0(2). When agent tries to transfer a call to any number, the caller
hears MOH and stays like that without going through. Both supervised and
blind transfers are not working. What can I do to solve this issue?

regards,

Abebe Amare

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