[cisco-voip] UNITY Message "I did not recognize that as a valid entry"

[Scott Voll]

I can't image getting that particular message from This, but do you have
your unity ports assigned in a CSS that has both sites available?

Scott

On Tue, Dec 23, 2008 at 10:16 PM, Alan Su <cj.alan at gmail.com> wrote:

> Hi Pat,
>
> Thanks for your reply.
> Let me sum up the structure:
> 1. users at site A -> user-A
> 2. users at site B -> user-B
> 3. CallManager at site A -> CCM-A
> 4. CallManager at site B -> CCM-B
> 5. Unity Server at site B -> Unity-B
>
> user-A extensions registered on CCM-A, user-B extensions registered on
> CCM-B and also subscribe on Unity-B.
>
> user-A <---> CCM-A
> user-B <---> CCM-B
>       |--------> Unity-B <---> PSTN
>
> when outside user dial the PSTN number into Unity-B, they can enter the
> user-B extension and get transfered. But if they enter the user-A extension,
> Unity reply "I did not recognize that as a valid entry".
>
> If user-B dial user-A extension directly from their IPPhone, the call can
> be established without any problem.
>
> I think there should be mis-configuration, do you have any idea which part
> is missing? Thanks a lot~
>
> Regards,
> Alan
>
>
>
> On Fri, Dec 19, 2008 at 11:25 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>
>> Sounds like the Unity server at site A doesn't know about the users at
>> site B. Where are the extensions for the users at site B defined? Are
>> they also on the Unity server in site A? is there another server in
>> site B, and if so, are they in the same AD?
>>
>> On Thu, Dec 18, 2008 at 5:53 AM, Alan Su <cj.alan at gmail.com> wrote:
>> > Hi,
>> >
>> > I have a Unity problem. There are 2 campuses (A & B), the Unity server
>> in
>> > site A is connecting PSTN so outside users can dial the company main
>> number
>> > into Unity and then transfer to the extensions located in site A. But
>> they
>> > have problem to transfer to extensions in site B. Unity reply the
>> message "I
>> > did not recognize that as a valid entry". Is there any configuration
>> missing
>> > in auto-attendant or DTMF related? Any comments will be very grateful.
>> > Thanks~
>> >
>> > -Alan
>> > _______________________________________________
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>> > cisco-voip at puck.nether.net
>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>> >
>> >
>>
>
>
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>
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