[cisco-voip] UNITY Message "I did not recognize that as a valid entry"

[Lelio Fulgenzi]

If you are using Unity as your auto-attendant, then you can only dial numbers of configured DNs. This is typically either a VM/UM subscriber, and Internet subscriber or a call handler. 

I believe you can configure later versions of Unity to send people to a directory handler which has a system transfer enabled which allows you to dial any number and send it off to CallManager for handling. You're auto-attendant would have to say something like "Welcome to Acme Manufacturing Inc. Please press 1 to enter the extension you would like to reach." Then configure caller input 1 to send the caller to the system transfer conversation or something like that. 

This is, of course, assuming that user A below does not have a voicemail box and that CCM-A and CCM-B are in the same cluster. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Alan Su" <cj.alan at gmail.com> 
To: "Pat Hayes" <pat-cv at wcyv.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, December 24, 2008 1:16:55 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] UNITY Message "I did not recognize that as a valid entry" 


Hi Pat, 

Thanks for your reply. 
Let me sum up the structure: 
1. users at site A -> user-A 
2. users at site B -> user-B 
3. CallManager at site A -> CCM-A 
4. CallManager at site B -> CCM-B 
5. Unity Server at site B -> Unity-B 

user-A extensions registered on CCM-A, user-B extensions registered on CCM-B and also subscribe on Unity-B. 

user-A <---> CCM-A 
user-B <---> CCM-B 
|--------> Unity-B <---> PSTN 

when outside user dial the PSTN number into Unity-B, they can enter the user-B extension and get transfered. But if they enter the user-A extension, Unity reply "I did not recognize that as a valid entry". 

If user-B dial user-A extension directly from their IPPhone, the call can be established without any problem. 

I think there should be mis-configuration, do you have any idea which part is missing? Thanks a lot~ 

Regards, 
Alan 



On Fri, Dec 19, 2008 at 11:25 PM, Pat Hayes < pat-cv at wcyv.com > wrote: 


Sounds like the Unity server at site A doesn't know about the users at 
site B. Where are the extensions for the users at site B defined? Are 
they also on the Unity server in site A? is there another server in 
site B, and if so, are they in the same AD? 




On Thu, Dec 18, 2008 at 5:53 AM, Alan Su < cj.alan at gmail.com > wrote: 
> Hi, 
> 
> I have a Unity problem. There are 2 campuses (A & B), the Unity server in 
> site A is connecting PSTN so outside users can dial the company main number 
> into Unity and then transfer to the extensions located in site A. But they 
> have problem to transfer to extensions in site B. Unity reply the message "I 
> did not recognize that as a valid entry". Is there any configuration missing 
> in auto-attendant or DTMF related? Any comments will be very grateful. 
> Thanks~ 
> 
> -Alan 
> _______________________________________________ 
> cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
> 


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