[cisco-voip] UNITY Message "I did not recognize that as a valid entry"

[Alan Su]

Hi Pat,

Thanks for your reply.
Let me sum up the structure:
1. users at site A -> user-A
2. users at site B -> user-B
3. CallManager at site A -> CCM-A
4. CallManager at site B -> CCM-B
5. Unity Server at site B -> Unity-B

user-A extensions registered on CCM-A, user-B extensions registered on CCM-B
and also subscribe on Unity-B.

user-A <---> CCM-A
user-B <---> CCM-B
      |--------> Unity-B <---> PSTN

when outside user dial the PSTN number into Unity-B, they can enter the
user-B extension and get transfered. But if they enter the user-A extension,
Unity reply "I did not recognize that as a valid entry".

If user-B dial user-A extension directly from their IPPhone, the call can be
established without any problem.

I think there should be mis-configuration, do you have any idea which part
is missing? Thanks a lot~

Regards,
Alan



On Fri, Dec 19, 2008 at 11:25 PM, Pat Hayes <pat-cv at wcyv.com> wrote:

> Sounds like the Unity server at site A doesn't know about the users at
> site B. Where are the extensions for the users at site B defined? Are
> they also on the Unity server in site A? is there another server in
> site B, and if so, are they in the same AD?
>
> On Thu, Dec 18, 2008 at 5:53 AM, Alan Su <cj.alan at gmail.com> wrote:
> > Hi,
> >
> > I have a Unity problem. There are 2 campuses (A & B), the Unity server in
> > site A is connecting PSTN so outside users can dial the company main
> number
> > into Unity and then transfer to the extensions located in site A. But
> they
> > have problem to transfer to extensions in site B. Unity reply the message
> "I
> > did not recognize that as a valid entry". Is there any configuration
> missing
> > in auto-attendant or DTMF related? Any comments will be very grateful.
> > Thanks~
> >
> > -Alan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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